BrazilDesk is a BPO company in Brazil focused on customer service. Recently, we published an article outlining the main trends in this sector for 2025—you can check it out. This…

Should I Hire a Multilingual Call Center? There is a very common doubt among business owners who have a company that provides services at an extra-national level: should I hire…

BrazilDesk is a call center in Brazil focused on foreign companies that have needs in the country. However, we offer our customer support outsourcing services in more than one language…

Updated: 06/08/2025 Looking for Investment Opportunities in Brazil in 2025? Today, BrazilDesk will share some interesting insights about the BPO (Business Process Outsourcing) market in Brazil. We’ll organize valuable information…

We can say that customer support is the heart of any business that aims to build trust and retain loyal customers. However, many companies unintentionally weaken their support efforts by…

There are two situations in which a foreign company seeks to outsource call center services to Brazil: to reduce costs or to have a dedicated team inside the country. For…

If you’re an international company looking to expand or grow in Brazil, outsourcing call center services in this vast South American country can offer numerous benefits. This article will give…

The “Call Center Law” in Brazil refers to the regulations established by the National Telecommunications Agency (Anatel) and Decree No. 6.523/2008, known as the SAC (Customer Service) Decree. This law…

In this article, we will inform you about interesting details of the Brazilian market, including growth sectors, the best investment niches, the most popular companies in the country, economic details,…

Introduction In an increasingly globalized market, outsourcing call center operations to Latin America has become a strategic move for businesses looking to enhance customer service while optimizing costs. The region…

Updated in 07/28/2024 You’ve Been Tasked with Finding a Call Center in Brazil for Your Company, Now What? 😱 Don’t panic! I’m here to help you out! In our recent…

Once upon a time, in a land known for its vibrant culture, breathtaking landscapes, and unparalleled hospitality, there was a bustling marketplace. This marketplace was like no other, filled with…

Once upon a time, I was having a caipirinha on a warm evening in Rio de Janeiro, watching the sunset from the famous Ipanema Beach. A foreign entrepreneur approached me,…

Brazil, with its vast resources and growing economy, offers attractive opportunities for international entrepreneurs. However, starting a business in Brazil can be a complex procedure, with many bureaucratic and legal…