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Shopify Customer Service Outsourcing

Outsource Shopify customer service with dedicated agents trained for fast growing ecommerce brands in the United States.

Reduce costs, scale support, and improve response times with experienced Shopify support teams.

Build a dedicated support team for your Shopify store at a lower cost, without compromising quality.

Main Services:

  • Georgias customer service support
  • Shopify email support
  • Live chat
  • Ticket management (Zendesk, Freshdesk, etc)
  • Order management and tracking
  • Refunds, returns, and exchanges
  • Fixed monthly cost per agent
  • Agents trained in Shopify stores

Get Your Quote Today

Who are we?

BrazilDesk is a customer support outsourcing company helping Shopify brands scale their operations with dedicated teams.

We provide trained agents with fluent English and hands on experience in ecommerce support, including platforms like Shopify and tools such as Gorgias, Zendesk, and Freshdesk.

Our team operates in time zones aligned with the United States, allowing real time support and fast response coverage.

Who we work with

We work with Shopify brands that are growing fast and need reliable customer support without the complexity of hiring in house teams.

If you are dealing with increasing ticket volume and need a dedicated Shopify support team, BrazilDesk is built for you.

Flexible Scaling Model

Whether you are handling 50 tickets per day or 5,000+, we scale your support team based on your demand.

Engagement Options

  • Dedicated agents
  • Shared team model (for smaller operations)
  • 24/7 or business hours coverage
  • Seasonal scaling (e.g., Black Friday, peak campaigns)

Our Clients

This service is designed for:

  • Shopify stores experiencing rapid growth
    US ecommerce brands with increasing support volume
  • Teams looking to reduce internal workload
    Businesses aiming to improve CSAT and response times
  • Operators preparing to scale through ads, expansion, or product launches

Why choose BrazilDesk to handle customer support for my Shopify store?

Expertise
We specialize in Shopify customer support. Our background in ecommerce gives us a deep understanding of store operations, customer behavior, and support workflows.

Cost efficiency
We offer a cost effective alternative to hiring in the United States, without sacrificing quality, communication, or performance.

Time zone alignment
Our team works in schedules that overlap with US business hours, ensuring real time support and fast response times.

Flexibility
We adapt to your business cycles, from steady operations to high demand periods like product launches and seasonal peaks.

Partnership approach
We integrate with your team and workflows, acting as an extension of your business rather than just an external provider.

Process-Driven Onboarding

We follow a structured onboarding framework to ensure fast deployment and consistency.

Phase 1 — Audit & Setup

  • Review of current support channels and workflows
  • Access to Shopify, helpdesk, and integrations
  • Identification of ticket categories and volumes
  • SLA definition and KPI alignment

Phase 2 — Knowledge Base & Training

  • Creation or refinement of internal knowledge base
  • SOP documentation (refunds, shipping issues, escalations)
  • Brand voice alignment
  • Scenario-based agent training

Phase 3 — Go Live & Optimization

  • Soft launch with QA monitoring
  • Real-time feedback loops
  • Workflow and macro optimization
  • Performance tracking and reporting

Shopify Customer Service Outsourcing

Georgias customer service support

Dedicated customer support using Gorgias, optimized for Shopify workflows, automation, and fast ticket resolution.

Shopify email support

Professional email support for Shopify stores, handling customer inquiries, orders, and post-purchase communication.

Live chat

Real-time chat support to assist customers instantly, increasing conversions and improving user experience.

Ticket management (Zendesk, Freshdesk, etc)

Efficient ticket handling across helpdesk platforms, ensuring organization, prioritization, and SLA compliance.

Order management and tracking

Full support for order processing, status updates, and shipment tracking directly within Shopify.

Refunds, returns, and exchanges

Handling refund requests, returns, and exchanges following your store policies and customer expectations.

Get Started

If your Shopify store is scaling and customer support is becoming a bottleneck, outsourcing can provide immediate operational relief and long-term efficiency.

Get in touch to discuss your current setup, ticket volume, and goals, and we’ll outline a tailored support structure aligned with your KPIs.

Fill out the form, or email us at: hello(at)brazildesk.com

Talk With Us!