Brazil
Call Center
Save up to 50% by outsourcing your customer support to Brazil.
We are a customer service company based in Brazil.
- Multilingual Agents: Portuguese, Spanish, and English
- Multichannel: Tickets, email, phone, social, live chat, and more
- Pay Per Agent
- Fixed Monthly Price – No extra fees
- 24/7 Service
- Dedicated Team in Brazil
- SaaS/App User Support
- Cost savings up to 50%
What We Do
Imagine this scenario:
Your company wants to outsource a multilingual team and believes Brazil is a great option, whether for the quality of its professionals, competitive costs, or the need to operate locally with Brazilian or Latin American teams.
Services such as customer support, recruitment, help desk, and back-office operations are common in this model.
That’s exactly where BrazilDesk comes in.
Contact Center Outsourcing in Brazil
Customer Support
This is our primary service. We assemble a team for you in Brazil with trained agents on your platform or services, ready to support your customers during business hours or 24/7. A Portuguese multilingual call center, with English and Spanish speakers, including bilingual and trilingual staff.
IT Support Brazil
Reliable IT support (T1) goes beyond solving technical issues. Users expect fast responses, clear communication, and knowledgeable professionals who genuinely care. Our Brazil-based IT support teams help businesses deliver exceptional technical assistance in English.
Ecommerce Support
We help your e-commerce brand outsource high-quality customer support in English, Portuguese, and Spanish; handling training, management, workflows, and all day-to-day operations for you. Order & delivery assistance; returns, refunds & exchanges; product guidance & pre-purchase support; billing, subscriptions & VIP care.
Content, Social, Gamers & Online Communities
Build a positive player experience with outsourced community management and player support. We moderate discussions, answer questions, resolve common issues, and engage gamers across Discord, Telegram, Facebook Groups, and other online communities.
Recruitment Services in Brazil
Find the right talent without the time and cost of hiring yourself. We source, screen, interview, and assess candidates to help you build high-quality teams tailored to your business needs.
Shopify Customer Service Outsourcing
Outsource your Shopify customer service to BrazilDesk and reduce support costs by up to 40%. We provide dedicated support agents, a customer service platform, and a complete ticketing system.
We Handle Everything
We build and manage your support team from end to end.
BrazilDesk recruits, hires, trains, and supervises qualified professionals who operate 100% dedicated to your company, under your brand, processes, and culture.
You don’t need to deal with HR, operations, management, payroll, or performance control. We handle everything while you stay focused on your core business.
It’s a plug-and-play solution to scale support quickly, reliably, and with lower cost.
Key Benefits
Up to 50% Cost Savings
Up to 50% cost savings on hiring and operations.
Zero Legal or Tax Bureaucracy
You pay a single fixed monthly fee to BrazilDesk.
Your Own Local Office in Brazil
It’s like having your own local office in Brazil, without the need to open a subsidiary.
Instant Scalability
Expand or downsize your team as needed.
Full Team Management
Including training, supervision, and performance follow-up.
Bilingual or Trilingual Professionals
Professionals fluent in Portuguese, English, and Spanish.
Turnkey Solution
Fully set up and ready to operate with no complications.
Frequently Asked Questions
Initially, we will have a few virtual meetings to discuss and align your expectations with our solutions. We will provide a commercial proposal with pricing and information for your review.
Once everything is agreed upon, we sign a temporary contract for 3 to 6 months to see how the partnership works in practice.
If everything goes well, we update the contract for a longer period.
Let’s say your company needs a remote team of 4–8 people to handle customer or technical support — in Portuguese, English, or both.
You want a cost-effective solution that can also cover night shifts or extended hours.
Here’s what we do:
- We handle the entire recruitment process based on your criteria;
- We assemble a remote team aligned with your operational needs;
- We assign a dedicated team manager to oversee performance and communication.
In practice, the team works for you, but you’ll only have one contract — with BrazilDesk.
You won’t need to worry about payroll, vacations, replacements, or HR compliance.
Your team manager ensures daily operations run smoothly, delivers agreed results, and acts as a bridge between your company and the agents.
Whenever a team member underperforms or needs to be replaced, we take care of it — including recruiting and training new staff — with zero bureaucracy for you.
Implementation usually takes 2-4 weeks, depending on your needs and requirements. We take time to understand your business, hire qualified agents, and ensure a smooth implementation process.
Yes, we can provide native Brazilian agents who are fluent in English.
Of course we are!
BrazilDesk is a legally recognized company in Brazil, fully compliant with local regulations for providing customer support services.
Our CNPJ (business registration document in Brazil) is 33.521.069/0001-10, and it can be verified on the Brazilian federal government’s website.
We partner with a provider offering the best solutions for VOIP and 0800 toll-free numbers.
📩 Contact us
We’ll get back to you quickly!
