E-commerce Support Outsourcing Services
Outsource your online store’s support with BrazilDesk
With BrazilDesk, you can outsource customer support for your e-commerce brand in English, Portuguese (BR), and Spanish.
We provide dedicated agents, trained in your products, policies, tools, and brand voice — so you save time, reduce costs, and scale faster.
Customers expect more than fast replies — they want accuracy, empathy, and a premium shopping experience.
From fashion and home décor to electronics and subscription brands, we partner with online stores to deliver support that increases loyalty and reduces churn.
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What Our E-commerce Support Teams Handle
Multilingual Live Chat & Ticket Support
24/7 assistance in EN, PT-BR, and ES using your tone of voice. We handle order questions, delivery updates, product guidance, and pre-purchase support.
Order Tracking & Delivery Assistance
We help customers track packages, handle shipping delays, resolve courier issues, and provide proactive status updates — reducing chargebacks and frustration.
Returns, Refunds & Exchange Management
Smooth, empathetic handling of refunds and exchanges. We follow your policies strictly while keeping customers calm, informed, and confident in your brand.
Product Questions & Pre-Purchase Support
Perfect for brands that sell décor, fashion, beauty, collectibles, or higher-touch products. We help customers pick the right size, color, fit, model, or variation — boosting conversion rates.
Billing Support & Fraud Checks
We assist customers with failed payments, duplicate charges, subscription issues, and suspected fraud — escalating sensitive cases to your team when needed.
Customer Education & Onboarding
For subscription brands or premium product lines, we help customers understand setup, usage, and care instructions — reducing returns and dissatisfaction.
Why Choose BrazilDesk for
E-commerce Support?
🧑💼 Native Portuguese with strong English & Spanish
Brazilian agents deliver friendly, warm, culturally aligned support — a clear upgrade in tone compared to many offshore teams.
🛒 Experience with Shopify, WooCommerce, BigCommerce, Magento & custom platforms
We integrate smoothly with your workflow, tools, and policies.
⚙️ Expert in Zendesk, Gorgias, Freshdesk, Intercom, HubSpot & more
Your tools, your templates, your macros — fully customized.
💬 Dedicated team only — no shared agents, no bots
Your brand voice, your processes, your KPIs.
⏱ Time-zone aligned with North America & LATAM
Only 1–2 hours difference from most U.S. cities.
With a dedicated outsourced team helping shoppers, your business will go further and faster. BrazilDesk aligns experience, good geolocation, and proficiency in three languages.
e-mail us at: hello@brazildesk.com
📍 Based in Rio de Janeiro. Supporting clients worldwide.
