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The cost is influenced by factors such as the number of agents required, the complexity of services, and the languages supported.

There are many benefits to outsourcing call center services in Brazil with BrazilDesk.

Time zone: Since we are in the center of Latin America, our time zone is very similar to all the countries around us.

Also, since we are very close to the United States, depending on the state, we are only one hour apart, as is the case with New York and Rio de Janeiro.

Whole continent reach: Since we are talking about two main languages, Spanish and Portuguese, we have the ability to offer our services in all 20 countries of South America and to approximately 650 million people.

Cultural approach: With the advancement of artificial intelligence, humans are increasingly being sidelined, which is a serious problem since companies want and need to humanize themselves to sell their products and services.

When you have a dedicated team in a region that understands its culture, it becomes much easier to add value to your brand and your customer’s life in an honest and cautious way.

Cost reduction: By outsourcing call center services in Brazil, you will reduce your internal hiring costs by up to 40% or more, depending on where you are located.

Easy management: Brazil might not always be the target country for your business, so being able to outsource routine tasks like support and customer care is a way to avoid constant headaches and administrative problems.

After all, hiring people from other countries is not always an easy task, and an uninformed company can have serious legal problems within the country, so outsourcing makes things easier in many aspects.