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Customer Service Outsourcing in Brazil
Portuguese-based call center

Scale your customer experience with a Brazil-based Portuguese call center. Nearshore, multilingual, SLA-driven.

BrazilDesk bridges the gap between international companies and qualified professionals in Brazil and Latin America.

  • Customer Experience (CX)
  • Portuguese Language Outsourcing
  • Bilingual: English and Spanish
  • Ecommerce Support
  • SaaS Support
  • Healthcare Support
  • Help desk
  • Customer success
  • Custom solutions
About us

Get Your Quote Today

What We Do

Imagine this scenario:
Your company wants to outsource a multilingual team and believes Brazil is a great option — whether for the quality of its professionals, competitive costs, or the need to operate locally with Brazilian or Latin American teams.

Services such as customer support, recruitment, help desk, and back-office operations are common in this model.

That’s exactly where BrazilDesk comes in.

We Handle Everything

We build and manage your support team from end to end.
BrazilDesk recruits, hires, trains, and supervises qualified professionals who operate 100% dedicated to your company, under your brand, processes, and culture.

You don’t need to deal with HR, operations, management, payroll, or performance control. We handle everything while you stay focused on your core business.

It’s a plug-and-play solution to scale support quickly, reliably, and with lower cost.

Our Services

Customer Services in Brazil

This is our primary service. We assemble a team for you in Brazil with trained agents on your platform or services, ready to support your customers.
This support can be provided during business hours or 24/7,
- A Portuguese multilingual call center, English, and Spanish speakers. We have bilingual and trilingual staff.

Customer Experience

Our customer experience (CX) teams provide fast, accurate, and empathetic service, helping your customers feel heard, supported, and confident in your brand. From onboarding and daily support to issue resolution and retention, our Brazil-based teams ensure consistent, high-quality customer experiences that drive satisfaction and loyalty.

Ecommerce Support

We help your e-commerce brand outsource high-quality customer support in English, Portuguese, and Spanish; handling training, management, workflows, and all day-to-day operations for you.

Order & delivery assistance;
Returns, refunds & exchanges;
Product guidance & pre-purchase support;
Billing, subscriptions & VIP care.

Content Moderation

Outsource your social media community management, we moderate and engage communities on platforms such as Discord, Telegram, and Facebook Groups.

Player Support

Players expect more than quick answers, they seek empathy, accuracy, and genuine connection. Whether for mobile, indie, MMO, or social games, we partner with studios to deliver an outstanding player experience.

Customized Services

Do you need something tailor-made for your business in Brazil? Tell us your needs in Brazil, and we will develop a customized support solution for your company.

Frequently Asked Questions

Let’s say your company needs a remote team of 4–8 people to handle customer or technical support — in Portuguese, English, or both.
You want a cost-effective solution that can also cover night shifts or extended hours.

Here’s what we do:

We handle the entire recruitment process based on your criteria;

We assemble a remote team aligned with your operational needs;

We assign a dedicated team manager to oversee performance and communication.

In practice, the team works for you, but you’ll only have one contract — with BrazilDesk.
You won’t need to worry about payroll, vacations, replacements, or HR compliance.

Your team manager ensures daily operations run smoothly, delivers agreed results, and acts as a bridge between your company and the agents.

Whenever a team member underperforms or needs to be replaced, we take care of it — including recruiting and training new staff — with zero bureaucracy for you.

Initially, we will have a few virtual meetings to discuss and align your expectations with our solutions. We will provide a commercial proposal with pricing and information for your review.

Once everything is agreed upon, we sign a temporary contract for 3 to 6 months to see how the partnership works in practice.
If everything goes well, we update the contract for a longer period.

Implementation usually takes 2-4 weeks, depending on your needs and requirements. We take time to understand your business, hire qualified agents, and ensure a smooth implementation process.

Yes, we can provide native Brazilian agents who are fluent in English.

  • 💰 Up to 50% cost savings on hiring and operations;

  • 🧾 Zero legal or tax bureaucracy — you pay a single fixed monthly fee to BrazilDesk;

  • 🏢 It’s like having your own local office in Brazil, without the need to open a subsidiary;

  • 🚀 Instant scalability, allowing you to expand or downsize your team as needed;

  • 🧑‍💼 Full team management, including training, supervision, and performance follow-up;

  • 🌍 Bilingual or trilingual professionals, fluent in Portuguese, English, and Spanish;

  • ⚙️ Turnkey solution — fully set up and ready to operate with no complications.

Of course we are!
BrazilDesk is a legally recognized company in Brazil, fully compliant with local regulations for providing customer support services.

Our CNPJ (business registration document in Brazil) is 33.521.069/0001-10, and it can be verified on the Brazilian federal government’s website: https://www.gov.br/pt-br/servicos/consultar-cadastro-nacional-de-pessoas-juridicas.

We partner with a provider offering the best solutions for VOIP and 0800 toll-free numbers.

Contact us
We’ll get back to you quickly!

Fill out the form, or email us at: hello(at)brazildesk.com

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