Brazil Call Center & BPO
Outsource BPO services with BrazilDesk. We build dedicated teams for your company to provide support in Portuguese, Spanish, and English.
We are your support team in Brazil and across Latin America.
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- Leading BPO operations in Brazil and LATAM
About BrazilDesk
Founded in 2014 in Rio de Janeiro, we evolved from a digital marketing agency to providing dedicated customer support for international businesses in Brazil, covering all Latin America.
We’ve served tech, SaaS companies, fintechs, gaming, healthcare, tourism, and more, offering cost-effective and high-quality solutions across Brazil and Latin America.
Languages supported: Portuguese, Spanish, and English.
If you’re an international company looking for BPO solutions in Brazil, we’re the right partner to help you.
Outsource your customer service and other operations to a local company based in Brazil, with local experience serving international clients.
How We Can Help
Your Business
Call Center
This is our primary service. We assemble a team for you in Brazil with trained agents on your platform or services, ready to support your customers.
This support can be provided during business hours or 24/7,
- A Portuguese multilingual call center , English, and Spanish speakers. We have bilingual and trilingual staff.
BPO
Our Business Process Outsourcing services in Brazil:
Recruitment and team selection services (HR)
Back-office
Marketing
Administrative support
Community Management
Help Desk
Other BPO solutions in Brazil.
Latin America Coverage
Brazil is the largest country in Latin America, but foreign companies often aim to serve the entire continent.
To help your company, we also assemble teams of native agents from other countries (many residing in Brazil) who can serve not only Brazil but also other Latin American countries.
Content Moderation
Outsource social media community management services, such as managing communities on platforms where your customers are engaging, like Discord, Telegram, Facebook Groups, ETC.
Technical Support
Navigate technical challenges with ease through our technical support outsourcing. Based in Brazil, our team is equipped to handle complex issues with quick, effective resolution.
Customized Services
Do you need something tailor-made for your business in Brazil? Tell us your needs in Brazil, and we will develop a customized support solution for your company.
Frequently Asked Questions
What types of companies hire your services?
Most of our clients have specific needs in Brazil/LATAM, often related to SaaS, gaming, healthcare, fintech, immigration, tourism, etc. Our services are customized to each client’s unique requirements. We help any company that needs to outsource customer support services in Portuguese, English and Spanish.
How does the whole process of hiring your services work?
Initially, we will have a few virtual meetings to discuss and align your expectations with our solutions. We will provide a commercial proposal with pricing and information for your review.
Once everything is agreed upon, we sign a temporary contract for 3 to 6 months to see how the partnership works in practice.
If everything goes well, we update the contract for a longer period.
What is the typical implementation timeline?
Implementation usually takes 2-4 weeks, depending on your needs and requirements. We take time to understand your business, hire qualified agents, and ensure a smooth implementation process.
I am considering hiring people from Brazil. Do you handle the recruitment process?
Yes, we manage the recruitment process, selecting qualified Brazilian professionals to meet your business needs.
Is BrazilDesk a registered company? How can I verify the legitimacy of this company?
Of course we are!
BrazilDesk is a legally recognized company in Brazil, fully compliant with local regulations for providing customer support services.
Our CNPJ (business registration document in Brazil) is 33.521.069/0001-10, and it can be verified on the Brazilian federal government’s website: https://www.gov.br/pt-br/servicos/consultar-cadastro-nacional-de-pessoas-juridicas.
Do you provide VOIP numbers or 0800 toll-free numbers?
We partner with a provider offering the best solutions for VOIP and 0800 toll-free numbers.
If I only need your services in English, is that possible?
Yes, we can provide native Brazilian agents who are fluent in English.
However, our focus is on supporting companies with specific needs in Latin America — especially those looking to serve customers in Portuguese or Spanish.
While there are Brazilians with strong English skills, truly fluent agents with a neutral accent are relatively rare, and we don’t position ourselves as a low-cost alternative to replace your existing English-speaking teams.
Instead, we specialize in building dedicated, local support teams that help you connect more authentically with customers in Brazil and across Latin America.
If you need to outsource BPO services in Brazil, contact us.
We’ll get back to you quickly!
Fill out the form, or email us at: hello(at)brazildesk.com
