All-in-One BPO
Partner in Brazil
Build and manage remote Call Center, IT, HR, and Tech teams with BrazilDesk.
Your trusted nearshore partner in Brazil.
BrazilDesk bridges the gap between international companies and qualified professionals in Brazil, offering a smart outsourcing model with no legal or compliance risks and full local management.
- BPO & Back-Office Services
- Customer support
- Recruitment and HR operations
- Administrative and financial support
- Marketing and community management
- Data entry, reporting, and virtual assistance
- Help desk and customer success
- Custom solutions
Get Your Quote Today
What We Do
Imagine this scenario:
Your company wants to outsource a team and believes Brazil is a great option — whether for the quality of its professionals, competitive costs, or the need to operate locally with Brazilian or Latin American teams.
Services such as customer support, recruitment, help desk, and back-office operations are common in this model.
That’s exactly where BrazilDesk comes in.
We Handle Everything
- Conduct the recruitment and selection process;
- Formalize employment of the selected professionals;
- Assign and supervise a local team manager;
- Manage payments, training, schedules, performance reports, and HR routines;
Meanwhile, your team operates directly on behalf of your company, fully integrated into your brand and culture.
Nearshore in Brazil
Customer Support
This is our primary service. We assemble a team for you in Brazil with trained agents on your platform or services, ready to support your customers.
This support can be provided during business hours or 24/7,
- A Portuguese multilingual call center, English, and Spanish speakers. We have bilingual and trilingual staff.
IT Help Desk & Technical Support
Solve technical challenges with ease. Our Level 1 and Level 2 support teams provide fast, accurate, and empathetic service — helping your users and internal teams stay productive.
From software troubleshooting to infrastructure monitoring, our IT support teams keep your systems running smoothly.
HR & Recruitment Services
We help your company hire the right talent in Brazil — handling recruitment, screening, onboarding, local compliance, and payroll management.
We offer a wide range of remote professionals, including:
Customer support agents;
Technical support, (L1, 2)
Back-office, among others.
Content Moderation
Outsource your social media community management, we moderate and engage communities on platforms such as Discord, Telegram, and Facebook Groups.
Customized Services
Do you need something tailor-made for your business in Brazil? Tell us your needs in Brazil, and we will develop a customized support solution for your company.
Frequently Asked Questions
How It Works — A Practical Example
Let’s say your company needs a remote team of 4–8 people to handle customer or technical support — in Portuguese, English, or both.
You want a cost-effective solution that can also cover night shifts or extended hours.
Here’s what we do:
We handle the entire recruitment process based on your criteria;
We assemble a remote team aligned with your operational needs;
We assign a dedicated team manager to oversee performance and communication.
In practice, the team works for you, but you’ll only have one contract — with BrazilDesk.
You won’t need to worry about payroll, vacations, replacements, or HR compliance.
Your team manager ensures daily operations run smoothly, delivers agreed results, and acts as a bridge between your company and the agents.
Whenever a team member underperforms or needs to be replaced, we take care of it — including recruiting and training new staff — with zero bureaucracy for you.
How does the whole process of hiring your services work?
Initially, we will have a few virtual meetings to discuss and align your expectations with our solutions. We will provide a commercial proposal with pricing and information for your review.
Once everything is agreed upon, we sign a temporary contract for 3 to 6 months to see how the partnership works in practice.
If everything goes well, we update the contract for a longer period.
What is the typical implementation timeline?
Implementation usually takes 2-4 weeks, depending on your needs and requirements. We take time to understand your business, hire qualified agents, and ensure a smooth implementation process.
Average Pricing
To give you an idea:
Customer Support Agents typically range from $7.50 to $9.00 per hour.
Technical Support Analysts (Level 1): between $8.00 and $10.00 per hour
Prices may vary depending on:
Number of agents hired;
Type of service required;
English proficiency level and technical expertise.
For a clear and customized estimate, the best way is to contact us directly.
If I only need your services in English, is that possible?
Yes, we can provide native Brazilian agents who are fluent in English.
Key Benefits
💰 Up to 50% cost savings on hiring and operations;
🧾 Zero legal or tax bureaucracy — you pay a single fixed monthly fee to BrazilDesk;
🏢 It’s like having your own local office in Brazil, without the need to open a subsidiary;
🚀 Instant scalability, allowing you to expand or downsize your team as needed;
🧑💼 Full team management, including training, supervision, and performance follow-up;
🌍 Bilingual or trilingual professionals, fluent in Portuguese, English, and Spanish;
⚙️ Turnkey solution — fully set up and ready to operate with no complications.
Is BrazilDesk a registered company? How can I verify the legitimacy of this company?
Of course we are!
BrazilDesk is a legally recognized company in Brazil, fully compliant with local regulations for providing customer support services.
Our CNPJ (business registration document in Brazil) is 33.521.069/0001-10, and it can be verified on the Brazilian federal government’s website: https://www.gov.br/pt-br/servicos/consultar-cadastro-nacional-de-pessoas-juridicas.
Do you provide VOIP numbers or 0800 toll-free numbers?
We partner with a provider offering the best solutions for VOIP and 0800 toll-free numbers.
If you need to outsource BPO services in Brazil, contact us.
We’ll get back to you quickly!
Fill out the form, or email us at: hello(at)brazildesk.com
