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About BrazilDesk
BrazilDesk
Your Local BPO Partner in Brazil
BrazilDesk is a Brazilian BPO company that works with international businesses with needs within Brazil and Latin America. Nearshore in Brazil with us!
We make outsourcing in Brazil easy, transparent, and fully managed. When you choose
BrazilDesk, you get a dedicated local partner that handles all operational complexities —
recruitment, contracts, payroll, training, supervision, and reporting — while your team works directly
for you, fully aligned with your brand. For companies with needs in Brazil and other LATAM countries.
We also help companies that are looking to reduce costs hiring English-speaking agents.
- Customer Support and Call Center Operations
- Technical Support and Help Desk (L1/L2)
- IT and System Monitoring
- Recruitment and HR Management
- Administrative and Back-Office Services
- Marketing and Community Management
- Content Moderation and Player Support
- Custom services
- We learn your needs. Our team meets with you to understand your goals, tools, and
service expectations. - We build your team. We handle recruitment, screening, and hiring according to your
criteria. - We manage operations. We assign a local manager responsible for training, scheduling,
and supervision. - You focus on growth. We handle payroll, HR, and performance reports while your team
delivers results.
Our pricing varies depending on the number of agents, qualifications, and language skills required.
Below are average hourly rates for reference:
- Customer Support Agent: $7.50 – $9.00 per hour
- Technical Support (Level 1): $8.00 – $10.00 per hour
- Team Manager: $10.00 – $13.00 per hour
- Recruitment & HR Services: Custom pricing per project
- Save up to 50% on hiring and operational costs.
- Zero legal or tax bureaucracy — one fixed monthly invoice.
- Turnkey solution — fully ready to operate, no setup headaches.
- End-to-end management: we recruit, train, and supervise your team.
- Multilingual professionals — Portuguese, English, and Spanish.
- Scalable operations — start small, grow fast.
- LGPD & GDPR compliance for full data protection.
A U.S. SaaS company needs a remote bilingual (English/Spanish) support team of six agents to support clients in Miami and in Brazil. We recruit, train, and manage the agents and assign a local manager to oversee performance.
The company pays a fixed monthly fee — without dealing with payroll, benefits, or HR bureaucracy.
If a replacement or expansion is needed, BrazilDesk handles it quickly and seamlessly.
Frequently Asked Questions
How does the whole process of hiring your services work?
Initially, we will have a few virtual meetings to discuss and align your expectations with our solutions. We will provide a commercial proposal with pricing and information for your review.
Once everything is agreed upon, we sign a temporary contract for 3 to 6 months to see how the partnership works in practice.
If everything goes well, we update the contract for a longer period.
What is the typical implementation timeline?
Implementation usually takes 2-4 weeks, depending on your needs and requirements. We take time to understand your business, hire qualified agents, and ensure a smooth implementation process.
How It Works — A Practical Example
Let’s say your company needs a remote team of 4–8 people to handle customer or technical support — in Portuguese, English, or both.
You want a cost-effective solution that can also cover night shifts or extended hours.
Here’s what we do:
We handle the entire recruitment process based on your criteria;
We assemble a remote team aligned with your operational needs;
We assign a dedicated team manager to oversee performance and communication.
In practice, the team works for you, but you’ll only have one contract — with BrazilDesk.
You won’t need to worry about payroll, vacations, replacements, or HR compliance.
Your team manager ensures daily operations run smoothly, delivers agreed results, and acts as a bridge between your company and the agents.
Whenever a team member underperforms or needs to be replaced, we take care of it — including recruiting and training new staff — with zero bureaucracy for you.
If I only need your services in English, is that possible?
Yes, we can provide native Brazilian agents who are fluent in English.
Is BrazilDesk a registered company? How can I verify the legitimacy of this company?
Of course we are!
BrazilDesk is a legally recognized company in Brazil, fully compliant with local regulations for providing customer support services.
Our CNPJ (business registration document in Brazil) is 33.521.069/0001-10, and it can be verified on the Brazilian federal government’s website: https://www.gov.br/pt-br/servicos/consultar-cadastro-nacional-de-pessoas-juridicas.
Do you provide VOIP numbers or 0800 toll-free numbers?
We partner with a provider offering the best solutions for VOIP and 0800 toll-free numbers.
We provide a simple and efficient way to build and manage Call Center, IT, HR, and Back-Office teams.
Fill out the form or e-mail us at: hello@brazildesk.com
