Meet BrazilDesk

Welcome to BrazilDesk!

A bit about the company:

BrazilDesk is a Brazilian call center that works with international companies with needs within Brazil and Latin America. Our main service is customer support outsourcing.

Services you can outsource from BrazilDesk:

• Customer Success
• Customer Experience
• Customer Services for SaaS
• Customer Services in Portuguese, Spanish, and English
• Technical Support
• Community Management
• BPO in Brazil
• Back Office Outsourcing in Brazil
• Custom Services

How was BrazilDesk born?

The company began its services in 2014 as a web design and digital marketing agency in Rio de Janeiro. Over time, we started to cater to some international clients with small demands in Brazil.

Soon, some of these clients asked us to provide customer support services for their clients in Brazil, a more dedicated service since we were already familiar with their services and products.

After several similar requests, around 2016-2018, we transitioned to a business where companies outside Brazil could outsource dedicated customer service inside the country and Latin America.

We are a technology-focused company. After the pandemic peaked around mid-2022, like many companies, we were forced to adopt 100% remote work.

After that, we decided to maintain a physical office in the city of Petrópolis, Rio de Janeiro, but our team of agents is from various parts of Brazil. This helps us to get native Spanish speakers from other places.

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What sets BrazilDesk apart from other call centers in Brazil?

As mentioned above, we were born out of a particular need: international companies with needs in Brazil. Most call centers in the country tend to serve Brazilian companies or foreign companies with headquarters in the country, falling short of serving an international client who provides their services 100% online.

This is understandable, as it is common for many foreign companies to have offices spread across various countries.

 To understand the customer service market in Brazil, I recommend reading this article we wrote: Brazilian Call Center Market Overview.

So, we are the type of company that offers a more dedicated solution to our clients: we assemble the entire team and take care of their clients in Brazil and Latin America, acting as a branch of the company that wants to focus a bit more on the Brazilian market.

There are many benefits to this outsourcing, mainly in economic terms. You can check out the main benefits here.

Unlike traditional call centers that are primarily focused on sales, with large rooms, many cubicles, and a high turnover of attendants, we focus on more personalized customer service. That’s why we work with fewer companies, which become great partners.

So, is BrazilDesk a call center that serves all countries in Latin America?

Yes! What gives us this capability is language. In Brazil, we have many native Spanish speakers living permanently in the country, and this is great for hiring this workforce legally according to the country’s laws.

If your client speaks Spanish, Portuguese, or English, we can assist them.

Since our goal is to establish long-lasting relationships with our clients and offer dedicated support services, we work with fewer companies that seek the same, ensuring total dedication to your business and its representation in Latin America.

How to contact BrazilDesk

You can email us directly at hello@brazildesk.com or get in touch through our contact page and fill out the form according to your needs. If you have questions, please check out our F.A.Q page for more information.

Let’s make this partnership successful together!