Community Management Outsourcing
Telegram Management, SaaS, Discord, More
You can outsource social media community management services, such as managing communities on platforms where your customers are engaging, like Discord, Telegram, Facebook Groups, YouTube, and others.
Many SaaS and online gaming companies increasingly need online community management agents, and outsourcing this demand is highly efficient. Count on BrazilDesk for this demand!
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BrazilDesk - A Brief Introduction
BrazilDesk is a company focused on digital customer service.
We are a Brazilian company offering customer support in English, Portuguese, and Spanish. We cover all of Latin America, though we are not limited to this region.
Furthermore, we can manage your online community anywhere as long as the service can be provided in the stated languages.
Community Management Services
Community Moderation Outsourcing
Keep your community safe and positive with our expert moderation services.
Outsourcing community moderation is essential when you need people to monitor user posts 24/7, ensuring they follow the community rules and preventing issues. We can learn everything about your company to help with user moderation.
SaaS Community Management
Tailored community management solutions for SaaS businesses, ensuring customer satisfaction and retention.
SaaS companies are increasingly generating communities, even if they are small, around their services and products. In addition to online gaming communities, it's also common to see strong communities in the financial sector, particularly in the investment area. We love working with growing SaaS companies and would be thrilled to learn more about your application and help your customer community.
Bet Community Management
Foster a thriving community for your betting platform, ensuring user engagement and support.
Betting games are growing really fast! Managing an online community for betting games requires extensive knowledge of your business, especially when dealing with a highly technological and innovative market. We would love to learn more about your online betting community and assist your users.
Player Community Management
Engage and support your gaming community, enhancing player experience and loyalty.
Online games have never been more popular, being created in large numbers and played constantly. This is where online communities are becoming stronger, with community members using avatars and names of their favorite characters. Players, when interacting with other players, seek to create bonds, even if only virtually, with people who share similar interests. We love games and customer support, so you can be sure we can assist you.
Outsource Player Support 🎮
Multilingual Ticket & Chat Support
24/7 dedicated support in PT-BR, ES, and EN — customized to match your game’s tone of voice and designed for your users.
Technical Assistance & Bug Reporting
We help players resolve issues with device compatibility, bugs, login errors, and escalate critical problems to your dev team with clear documentation.
In-Game Moderation & Safety
Now more than ever, human moderators are essential to identify toxic or abusive behavior, fraud, cheating, and other issues.
Billing & Purchase Support
Say goodbye to payment issues, refunds, and purchase clarifications. The more transparent and agile your billing support is, the more confident players feel about spending on your platform.
Player Education & Onboarding
We help new players understand your platform and onboard them in a way that builds loyalty and long-term engagement.
VIP & Community Engagement
Dedicated communication for high-value players on your platform. We align our support team with your marketing team to implement retention strategies.
Benefits of Outsourcing Community Management
Take your community to the next level
- Expertise and Experience: A dedicated team with experience in your business can help elevate your brand’s adoption through online communities.
- 24/7 Support: Always with your users, interacting with them and moderating content within your communities.
- Cost Savings: Save on recruitment, training, and operational costs, and focus only on monitoring KPIs and weekly and monthly reports.
- Multilingual Support: BrazilDesk can moderate your English, Portuguese, and Spanish-speaking users, creating a much closer interaction with them.
- Scalability: Community management outsourcing agents ready to go! Now is the time to grow your community and deliver results.
- Social Media Community Management A team of dedicated agents to interact with your users on major social networks.
Social Media Community Management
Maintain a strong presence across social media platforms with our dedicated management services.
If you need to outsource community management services, contact us.
We’ll get back to you quickly!
Fill out the form or e-mail us at: hello@brazildesk.com
