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Latin America Call Center
Outsource Customer Support Services in Latin America
Welcome to BrazilDesk! If you’ve landed on this page, you’re looking for a call center service provider to support your customers in Latin America, right?
We are a call center based in Brazil, in Rio de Janeiro, and we assist international companies that need dedicated support for their customers.
We provide support in Spanish, Portuguese, and English. This page will detail more about the services we offer in South America.
Customer Support Services in Latin America
Customer Support Outsourcing in Latin America
Have a dedicated team to serve your customers across the continent!
We can set up a dedicated team for your company in Latin America, handling all customer interactions via phone, tickets, social media, email, and other channels.
Pay per agent! We set up and manage all support operations, providing you with all necessary metrics to track service progress.
BPO Services in Latin America
A partner for all your needs
Maybe your needs in LATAM go beyond a contact center. Perhaps you need a partner company that can provide additional services like HR and recruitment, brand management, marketing, payments, etc.
Outsourcing in Latin America is very comprehensive, and whatever you need to outsource, just talk to us!
Immigrant Support
Serving those who need it most, in the best possible way!
There’s a significant growth in services dedicated to immigrants, especially in Europe and North America, and many companies need dedicated support, often in Spanish, to assist this group of people.
Moreover, a more humanized approach is necessary, so we strive to hire native agents.
Count on us if this is your target clientele.
Spanish Customer Support
Native support for native speakers
In Brazil, we have a wide range of workers from other South American countries who are native Spanish speakers.
So, if you prefer, the agents handling your support can all be native Spanish speakers, which is excellent for more fluid and humanized communication from hermano to hermano.
Back Office Latin America
We’ve got your business’s back
The back-office services in Latin America offered by BrazilDesk can vary. Each company has different needs, and you can request something customized from us.
While outsourcing companies in Latin America handle external activities like marketing and customer support, the back office takes care of internal aspects such as payroll, HR, administrative matters, and more.
Call Centers in South America
Check out our dedicated pages for specific regions
Each country in Latin America has its own rules and peculiarities, so we are creating dedicated pages for each region to help you understand them better:
Central America:
What are the benefits and advantages of outsourcing to Latin America?
Outsourcing call center services to Latin America is a great option if you need dedicated and more humanized support for your customers in these areas. The benefits of outsourcing are many, such as:
Effective Time Zone: If you are in North America, hiring call center services from a company in Brazil is excellent because we’ll be only 1, 2, 3, or at most 4 hours apart, depending on where you are. Plus, the time zones of Latin American countries are very close to each other. This greatly helps, especially in communication between companies.
Cost Reduction: When you outsource a part of your business that isn’t core, you not only avoid many headaches with all the internal processes but also save on cheaper labor costs and avoid having to pay for worker-related taxes, holidays, bonuses, and various other fees and charges that come with hiring an employee.
Plug-and-Play Services: Need more support agents? Just let us know, and we’ll quickly add more people to your team without any bureaucracy.
Avoiding Bureaucracy: Brazil is a bureaucratic country, as are many other Latin American countries. So, hiring staff can be a headache due to constantly changing legislation. By outsourcing, you avoid all these small problems.
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Any Questions?
F.A.Q
Questions and answers about our contact center in Latin America
Q: How do you charge for your services?
A: We charge per agent, with no extra fees or surprises. Our pricing is typically more affordable than most outsourcing companies in Latin America. For more details, just contact us with your requirements.
Q: What is the minimum and maximum number of agents I can hire?
A: It’s ideal to start with 4 agents, with no specific limit on the number of agents we can hire. Generally, we begin with a sufficient number of agents and add more over time.
It’s important to note that we usually require one of the agents to be a team manager, responsible for organizing the team, managing shifts, and understanding the business operations to train new agents and create educational content focused on improvement.
Q: How does the hiring process work?
A: It’s quite simple: once we have agreed on the project, we sign a temporary contract for 2 to 3 months to evaluate each other. If everything goes well, we extend the contract for six months to a year to ensure a more solid partnership.
Q: How long does it take to have everything up and running?
A: From the moment we sign a contract, it takes about two weeks to have agents available and another two weeks for company-specific training. Of course, this timeframe can vary.
Q: In which languages do you offer customer support?
A: We offer support in Spanish, English, and Portuguese, with trilingual agents available if needed.
Q: Which countries in Latin America do you serve?
A: We serve any country in Latin America or Central America. In fact, we support your customers wherever they are. The countries include Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, the Dominican Republic, Uruguay, and Venezuela.
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hello@brazildesk.com
