Outsource Customer Engagement Service in Brazil
With BrazilDesk’s customer engagement service in Brazil, you get access to a skilled, bilingual team that understands how to connect with your audience at every touchpoint.
- Client Onboarding
- Multichannel Customer Engagement
- Ongoing Training
- Proactive Technical Support
- Monitoring and Performance Analysis
- Contract Renewal Management
- Customer Feedback and Satisfaction Survey
- Upsell and Expansion;
- Customer Support
- Retention & Re-Engagement Campaigns
Complete the form for a speedy response!
Or email us at hello@brazildesk.com
What is customer engagement outsourcing in Brazil?
It is a type of service in which companies look for solutions in Brazil that help improve customer engagement by creating efforts and solutions to keep customers active and satisfied, loyal to the brand. This is usually done through a range of combined services such as communication, support, CX, marketing, and personalized service. We combine customer engagement with customer success, which aims, after keeping the customer active, to lead them to success within a plan, such as making a purchase, renewing a service or product.
What is customer success?
As the phrase itself suggests, customer success is about ensuring the success of the customer who uses your service.
The practice of customer success is widely employed in the acquisition of software and systems used for services.
When a customer decides to engage your service, there is a post-sale effort: ensuring that they succeed in using your service or product.
When your customer is satisfied with your service and knows how to use it effectively, you prevent customer churn.
Our Solutions
We provide 24×7 customer services via chat, social, email and/or phone.
Custom Onboarding
Specialized assistance in integrating new clients, ensuring a smooth transition to your platform, and maximizing initial product/service adoption.
Ongoing Training
Development and execution of regular training programs to ensure clients stay updated on the latest features and use the platform effectively.
Proactive Technical Support
Dedicated team to provide continuous technical support, identifying and resolving issues before they significantly impact the customer experience.
Monitoring and Performance Analysis
Constant tracking of client platform usage, analysis of relevant metrics, and providing insights to optimize efficiency and achieve client objectives.
Contract Renewal Management
Proactive management of the contract renewal process, ensuring clients are satisfied and aligned with the offered solutions.
Upsell and Expansion Opportunities
Identification of upsell opportunities and service expansion, promoting growing satisfaction and meeting evolving customer needs.
Our Other Services
Beyond Customer Support: How We Assist Companies with Comprehensive Customer-Related Services
BrazilDesk is a company specialized in customer success solutions and customer support outsourcing. We are headquartered in Brazil, specifically in the state of Rio de Janeiro, and cater to companies from various countries.
Having a partner to assist you in the customer journey and their maintenance is highly important. After all, a major issue nowadays is companies with unprepared customer support, and any user dislikes being well assisted during the purchase process only to receive less attention in the post-sale phase.
This is where BrazilDesk excels and how we can assist you.
Some other services we offer:
Live Chat Support Outsourcing
If your company utilizes a chat channel, having someone there 24/7 or during business hours is crucial. Despite advancements in AI, people tend to prefer human interaction over automated responses. This also adds value and trust to your business.
Email Support Outsourcing
Many companies receive customer contact via email, sometimes it’s the preferred mode of communication for the company, and the email channel needs to be efficient and practical to avoid endless conversations in your client’s inbox. Therefore, BrazilDesk always seeks methods to optimize email support.
Telephone Support Outsourcing
Then there are clients who need to speak with someone. This channel is generally the most personable, and it’s important to consider this. Ensuring a smooth conversation, good audio quality, and precision in identifying problems and offering solutions are aspects we prioritize.
Technical Support Outsourcing
To ensure your customer’s success, having a dedicated and trained technical team is crucial. We ensure to always work with the best to provide quality technical support to your users.
Talk With Us!
If you need to outsource customer engagement services in Brazil and Latin America, contact us.
We’ll get back to you quickly!
Fill out the form, or email us at: hello@brazildesk.com
