One of the clients BrazilDesk worked with in 2024 was a small company, but one with a highly complex knowledge base, processes that changed every week, and, as a result, high turnover among support agents. This company had its training recorded on video, but nothing structured. It was basically one person handling the tech side,
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The “Call Center Law” in Brazil refers to the regulations established by the National Telecommunications Agency (Anatel) and Decree No. 6.523/2008, known as the SAC (Customer Service) Decree. This law aims to ensure quality customer service and protect consumer rights. In this BrazilDesk article, we’re going to cover all you need to know about the
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