One of the clients BrazilDesk worked with in 2024 was a small company, but one with a highly complex knowledge base, processes that changed every week, and, as a result, high turnover among support agents. This company had its training recorded on video, but nothing structured. It was basically one person handling the tech side,
How to Build a Training Program for Support Teams Read More »
BrazilDesk is a call center in Brazil focused on foreign companies that have needs in the country. However, we offer our customer support outsourcing services in more than one language — in addition to Portuguese, English, and Spanish. With years of experience and many agents hired, we’ve realized how important it is for workers to
Benefits of Bilingual Support for International Businesses Read More »
Have you ever stopped to think about what trends are going to define business this year?If you want to be ahead and get ready for the future, stay with me until the end, because today BrazilDesk is going to tell you five trends that are going to shape 2025. And look, these trends aren’t just
Consumer Behavior Trends in 2025 Read More »
