There are two situations in which a foreign company seeks to outsource call center services to Brazil: to reduce costs or to have a dedicated team inside the country. For both reasons, we will list the 10 benefits of outsourcing customer service to Brazilian companies. Cost Reduction It is very common for some companies to […]
8 Benefits of Outsourcing Call Center Services to Brazil Read More »
If you’re an international company looking to expand or grow in Brazil, outsourcing call center services in this vast South American country can offer numerous benefits. This article will give you a clearer picture of the market and provide relevant data and insights into both domestic and outsourced call center services in Brazil. Why You
Brazilian Call Center Market in 2025 – All You Need To Know Read More »
The “Call Center Law” in Brazil refers to the regulations established by the National Telecommunications Agency (Anatel) and Decree No. 6.523/2008, known as the SAC (Customer Service) Decree. This law aims to ensure quality customer service and protect consumer rights. In this BrazilDesk article, we’re going to cover all you need to know about the
New Regulations for Call Centers in Brazil Read More »
Updated in 07/28/2024 You’ve Been Tasked with Finding a Call Center in Brazil for Your Company, Now What? 😱 Don’t panic! I’m here to help you out! In our recent article, we covered everything about how the call center market in Brazil looks like and the main foreign companies outsourcing this type of service in
Call Center Outsourcing in Brazil in 10 Steps Read More »
Once upon a time, in a land known for its vibrant culture, breathtaking landscapes, and unparalleled hospitality, there was a bustling marketplace. This marketplace was like no other, filled with entrepreneurs and business owners from every corner of the globe, all seeking the perfect partner to help them conquer the world of customer support. Now,
Top 8 Call Center Companies in Brazil for Outsourcing in 2024 Read More »
Once upon a time, I was having a caipirinha on a warm evening in Rio de Janeiro, watching the sunset from the famous Ipanema Beach. A foreign entrepreneur approached me, curious about the best businesses to start in Brazil in 2023. We exchanged stories and sipped our caipirinhas as the sun dipped below the horizon.
Top Businesses to Start in Brazil for Foreign Entrepreneurs in 2023 Read More »
Brazil, with its vast resources and growing economy, offers attractive opportunities for international entrepreneurs. However, starting a business in Brazil can be a complex procedure, with many bureaucratic and legal steps to navigate. With a population of over 210 million people and the world’s twelfth-largest economy, Brazil is an attractive market for international entrepreneurs. Yet,
How to Start a Business in Brazil: A Comprehensive Guide for International Entrepreneurs Read More »
BrazilDesk is a Brazilian call center outsourcing company that provides BPO and customer services across Brazil and Latin America for international companies expanding in the region.
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