There are two situations in which a foreign company seeks to outsource call center services to Brazil: to reduce costs or to have a dedicated team inside the country. For both reasons, we will list the 10 benefits of outsourcing customer service to Brazilian companies. Cost Reduction It is very common for some companies to […]
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If you’re an international company looking to expand or grow in Brazil, outsourcing call center services in this vast South American country can offer numerous benefits. This article will give you a clearer picture of the market and provide relevant data and insights into both domestic and outsourced call center services in Brazil. Why You
Brazilian Call Center Market in 2024 – All You Need To Know Read More »
The “Call Center Law” in Brazil refers to the regulations established by the National Telecommunications Agency (Anatel) and Decree No. 6.523/2008, known as the SAC (Customer Service) Decree. This law aims to ensure quality customer service and protect consumer rights. Key Points of the Call Center Law Availability and Free Service: Customer service must be
New Regulations for Call Centers in Brazil Read More »
Updated in 07/28/2024 You’ve Been Tasked with Finding a Call Center in Brazil for Your Company, Now What? 😱 Don’t panic! I’m here to help you out! In our recent article, we covered everything about how the call center market in Brazil looks like and the main foreign companies outsourcing this type of service in
Call Center Outsourcing in Brazil in 10 Steps Read More »
Colombia vs Brazil: Choosing the Best Destination for Nearshore Technology Outsourcing Picture this: a warm, sunny afternoon in Rio de Janeiro. You’re sipping a delicious cup of freshly brewed Brazilian coffee while discussing your next business venture with your partners. Now, wouldn’t that be a dream come true? Believe it or not, this fantasy can
Colombia vs Brazil: Choosing the best Nearshore Technology Read More »
A Summary of Each Brazilian State As a diverse and vast country, Brazil is home to 26 states, each with its unique features and cultural aspects. If you’re planning to expand your business in Brazil, it’s essential to understand these differences to connect with your audience better. Let’s take a closer look at each Brazilian
A Summary of Each Brazilian State Read More »
Once upon a time, in a land known for its vibrant culture, breathtaking landscapes, and unparalleled hospitality, there was a bustling marketplace. This marketplace was like no other, filled with entrepreneurs and business owners from every corner of the globe, all seeking the perfect partner to help them conquer the world of customer support. Now,
Top 8 Call Center Companies in Brazil for Outsourcing in 2024 Read More »
Once upon a time, I was having a caipirinha on a warm evening in Rio de Janeiro, watching the sunset from the famous Ipanema Beach. A foreign entrepreneur approached me, curious about the best businesses to start in Brazil in 2023. We exchanged stories and sipped our caipirinhas as the sun dipped below the horizon.
Top Businesses to Start in Brazil for Foreign Entrepreneurs in 2023 Read More »
Brazil, with its vast resources and growing economy, offers attractive opportunities for international entrepreneurs. However, starting a business in Brazil can be a complex procedure, with many bureaucratic and legal steps to navigate. With a population of over 210 million people and the world’s twelfth-largest economy, Brazil is an attractive market for international entrepreneurs. Yet,
How to Start a Business in Brazil: A Comprehensive Guide for International Entrepreneurs Read More »
Are you looking to improve your customer support? Outsourcing your call center to Brazil may be the solution you’re looking for! BrazilDesk, a leading Brazilian call center provider, can help. Visit brazildesk.com today and schedule a meeting to see how we can help your business grow
The Rise of Call Centers in Latin America: A 2024 Overview Read More »
BrazilDesk is a Brazilian call center outsourcing company providing customer support across Brazil and Latin America for international companies expanding in the region.
©2024 – BrazilDesk is a registered and legally recognized company in Brazil, offering customer services to international businesses. Our CNPJ is 33.521.069/0001-10. We are dedicated to providing top-quality support and assistance to our clients, ensuring that their needs are met, and their satisfaction is our top priority. Thank you for choosing BrazilDesk for your customer service needs.
