How BrazilDesk Supports Shopify and Ecommerce Brands with Outsourced Customer Service
Ecommerce grows fast and customer expectations grow even faster. If you run a Shopify or online store, you already know how quickly support tickets can pile up after product launches, ads, promotions or seasonal peaks. Most brands do not have time to recruit, train and manage a support team while focusing on product development and sales.
BrazilDesk solves this by building and managing your entire support operation. We recruit bilingual agents in Brazil, train them specifically for ecommerce workflows and provide a dedicated team manager who reports to you. Your team operates on behalf of your brand, using your systems and following your tone of voice.
Designed for Shopify
Many of our clients run stores on Shopify and Shopify Plus. We understand common challenges like:
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order status and delivery questions
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returns and refunds
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cancellations
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subscription issues
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payment errors
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product questions
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live chat volume during campaigns
Our agents work directly inside your help desk platform such as Zendesk, Freshdesk, Gorgias, or your Shopify-integrated ticketing tool. We also support live chat and social media replies in real time.
Fully managed, zero HR burden
BrazilDesk handles the full employment process including recruiting, payroll, attendance, training and performance monitoring. You receive weekly or monthly reporting and can scale up or down based on demand. Peak season? Flash sale? Product launch? We adjust your team size quickly, without you having to interview or onboard new people.
High-quality support at competitive cost
Because your team is based in Brazil, you get strong English and Spanish communication with lower labor costs compared to US-based support. We operate in compatible time zones and can provide extended coverage or weekend support depending on your needs.
From two agents to an entire department
Some ecommerce brands start with two agents and later expand to ten or more as sales grow. Others need only a small dedicated team to handle customer support while they stay focused on marketing, logistics and product. BrazilDesk adapts to your growth and becomes a long-term partner, not a temporary outsourcing vendor.
