The “Call Center Law” in Brazil refers to the regulations established by the National Telecommunications Agency (Anatel) and Decree No. 6.523/2008, known as the SAC (Customer Service) Decree. This law aims to ensure quality customer service and protect consumer rights. Key Points of the Call Center Law Availability and Free Service: Customer service must be […]
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Exploring the Advantages of Outsourcing Call Center Services to Latin America in 2024 In the realm of global business, Latin America is quickly becoming a hotspot for outsourcing customer support and call center services. Maria Bello, a seasoned writer at BrazilDesk with extensive experience in the Latin American market, sheds light on the myriad advantages
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