Understanding Brazil's New Call Center Regulations in 2024 (1)

The “Call Center Law” in Brazil refers to the regulations established by the National Telecommunications Agency (Anatel) and Decree No. 6.523/2008, known as the SAC (Customer Service) Decree. This law aims to ensure quality customer service and protect consumer rights. In this BrazilDesk article, we’re going to cover all you need to know about the […]

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