Shopify Customer Service Outsourcing
Outsource Shopify customer service with dedicated agents. Reduce costs, scale support, and improve response times with trained eCommerce teams.
Outsource a team of support agents for your Shopify store 40% cheaper.
Teams with fluent English and e-commerce experience directly from Brazil.
Main Services:
- Georgias customer service support
- Shopify email support
- Live chat
- Ticket management (Zendesk, Freshdesk, etc)
- Order management and tracking
- Refunds, returns, and exchanges
- Fixed monthly cost per agent
- Agents trained in Shopify stores
Get Your Quote Today
Who are we?
BrazilDesk is a company that offers customer support services to Shopify brands in the US.
We have agents with experience in support for Spotify and fluent English, in addition to secondary languages such as Spanish and/or Portuguese.
Who we work with
We are a small call center dedicated only to Shopify stores that are growing or already have a high demand and need to outsource qualified people for customer support. If you’ve been scratching your head looking for the right company to hire, consider BrazilDesk.
Flexible Scaling Model
Whether you’re handling 50 tickets/day or 5,000+, we scale your support team based on demand.
Engagement Options
- Dedicated agents
- Shared team model (for smaller operations)
- 24/7 or business hours coverage
- Seasonal scaling (e.g., Black Friday, peak campaigns)
Our Clients
This service is designed for:
- Shopify stores experiencing rapid growth
- Brands with increasing support volume and operational strain
- eCommerce teams looking to reduce internal workload
- Businesses aiming to improve CSAT and response times
- Operators preparing for scale (ads, international expansion, product launches)
Why choose BrazilDesk to handle customer support for my Shopify store?
- Expertise: We are not a do-it-all call center that serves everyone, we are specialists in support for Shopify stores, because in a very distant past we were a Shopify store development company, so we have expertise and total focus on the platform;
- Flexibility: we know that certain stores are seasonal, we understand specific periods of each client’s business and also threats. That’s why we offer more flexible and tailor-made contracts.
- Exclusivity: we don’t just offer outsourced support services to your business, we live and embrace your business as if it were our own.
Shopify Customer Service Outsourcing
Georgias customer service support
Dedicated customer support using Gorgias, optimized for Shopify workflows, automation, and fast ticket resolution.
Shopify email support
Professional email support for Shopify stores, handling customer inquiries, orders, and post-purchase communication.
Live chat
Real-time chat support to assist customers instantly, increasing conversions and improving user experience.
Ticket management (Zendesk, Freshdesk, etc)
Efficient ticket handling across helpdesk platforms, ensuring organization, prioritization, and SLA compliance.
Order management and tracking
Full support for order processing, status updates, and shipment tracking directly within Shopify.
Refunds, returns, and exchanges
Handling refund requests, returns, and exchanges following your store policies and customer expectations.
Get Started
If your Shopify store is scaling and customer support is becoming a bottleneck, outsourcing can provide immediate operational relief and long-term efficiency.
Get in touch to discuss your current setup, ticket volume, and goals, and we’ll outline a tailored support structure aligned with your KPIs.
Fill out the form, or email us at: hello(at)brazildesk.com
