BPO Live Chat Agents Outsourcing
Outsource Live Chat Support with BrazilDesk
Save money and team management by outsourcing your live chat to qualified service agents. Outsource customer service in Brazil and Latin America to a local call center outsourcing company.
- Trilingual support agents:
- BPO live chat agents outsourcing;
- Portuguese, Spanish, and English.
- Special support in Latin America.
- Time zone with a 1-hour difference from the US.
- 24/7 support.
- Customer service for any country;
- Need tailored solutions? Talk with us!
Feel free to reach out to us for any further information.
We are here to assist you! 
Outsource Chat Support
If you’re looking for live chat agents outsourcing, you can rely on our call center specialized in live chat customer service and other service channels.
Complete the form for a speedy response!
Or email us at hello@brazildesk.com
Outsource Live Chat Operators
Does your company’s work routine include repetitive processes, registrations, and order placements, mediating between sales, production, and customer delivery? Then, we can assist you.
Currently, many online companies in sales, SaaS, gaming, applications, iGaming, travel, among others, increasingly require dedicated live chat support. Outsourcing this demand offers several advantages. That’s why BPO live chat services is for you!
BPO Live Chat Company in Brazil
BrazilDesk is a Brazilian call center services and BPO live chat provider that specializes in customer support. We have been in the industry for years, and we have developed a strong reputation for excellence in customer service.
Our team of live chat agents is knowledgeable, professional, and experienced in the tools and platforms that are most commonly used in the market.
We offer our services to businesses in all sectors, from online gaming and sports betting to e-commerce and beyond.
BPO Outsourcing Services
We provide 24×7 customer services via chat, social, email and/or phone for Brazil and other Latin America countries.
Agents trained to understand your company
Our agents undergo specialized training to comprehend the nuances of your company's operations and to align with the preferences and needs of your customer base.
Dedicated 24/7 uninterrupted support:
We provide consistent, round-the-clock assistance without interruptions, ensuring that your customers receive timely and reliable support whenever they require it, day or night.
Savings through Brazilian outsourcing
By outsourcing to Brazil, you benefit from cost efficiencies while maintaining high-quality service, taking advantage of competitive pricing structures without compromising on customer satisfaction.
More time to focus on your business, not micro-management
Outsourcing your customer service tasks allows you to redirect your focus towards core business operations, freeing up valuable time and resources that would otherwise be spent on micromanaging customer support.
Monitor service quality and ensure better performance
We implement monitoring systems to consistently evaluate service quality, enabling us to make necessary improvements and ensure that the level of service provided continually meets or exceeds expectations.
Serve your customer in their preferred language
We prioritize catering to your customers' language preferences, ensuring that they receive support and assistance in the language they are most comfortable with, fostering better communication and understanding.
How Can BrazilDesk Help Me with Live Chat Support?
At BrazilDesk, we understand the importance of providing exceptional customer support, and we know that live chat is one of the most effective ways to do so. Our live chat agents are available 24/7 to provide fast, efficient, and friendly support to your customers. With our services, you can:
- Improve customer satisfaction;
- Increase customer retention;
- Reduce response times;
- Lower customer service costs;
- Boost sales and revenue;
We use the latest tools and technologies to ensure that our live chat services are as efficient and effective as possible. Our agents are trained to handle a wide range of customer inquiries, from technical issues to billing questions, and everything in between.
Why Choose BrazilDesk for BPO Live Chat Agents Support?
BrazilDesk is a leading provider of Brazilian call center services, specializing in live chat agent support for businesses targeting the LATAM market. Our team of highly skilled agents is trained to offer:
- Customized support: We tailor our services to meet your specific needs, ensuring seamless integration with your existing processes.
- Expert knowledge: Our agents are well-versed in the most popular live chat tools on the market, allowing for efficient communication and resolution of customer inquiries.
- Exceptional service: With a focus on customer satisfaction, our live agent chat in Brazil delivers friendly, professional, and responsive support.
F.A.Q
How long does it take to implement agents after the agreed contract?
The implementation time for agent activity commencement may vary depending on the complexity of the service but generally doesn’t exceed 30 days, sometimes even less.
What is the minimum contract period?
We work with a minimum period of six months. However, we offer a three-month trial period to ensure everything functions correctly.
How does the software for service provision get contracted?
We can work with any live chat or customer support tool; the costs for these tools are borne by the contracting party.
How does billing work?
We issue the invoice 10 days before the due date and send it to your registered email. The invoice is generated once the payment is cleared.
What industries do you serve?
While our expertise in the online betting and sports betting sectors is widely recognized, BrazilDesk caters to a diverse range of industries. Regardless of your business niche, our live chat support solutions can help you achieve outstanding results:
- E-commerce
- Travel and tourism
- Banking and finance
- Healthcare
- Technology and software
- Education and e-learning
Send Us a Message
Any Questions?
Or email us at hello@brazildesk.com
