Bilingual Call Center
Bilingual Answering Service Call Center
Welcome to BrazilDesk, your premier destination for outsourcing bilingual call center services.
Outsource bilingual customer service in Brazil and Latin America to a local call center outsourcing company.
Our call center services:
- Global Call Center coverage;
- Languages: Portuguese, Spanish, and English (custom);
- Tickets, email, phone, social, live chat support, etc;
- Help Desk (Tier 1 and 2);
- Answering services;
- 24/7 customer service;
- Technical support;
- Back office outsourcing;
- Remote bilingual call center representative;
- Inbound and outbound to clients on your list;
- Need tailored solutions? Talk with us!
Feel free to reach out to us for any further information.
We are here to guide you!
Complete the form for a speedy response!
Or email us at hello@brazildesk.com
Meet BrazilDesk
We're a bilingual call center outsourcing company
For many companies that operate primarily online, it’s essential to cater to a diverse customer base. This includes customers who speak languages other than English, such as Portuguese and Spanish. By offering bilingual call center services, your company ensures customized assistance for a specific group of clients.
BrazilDesk is an bilingual outsourcing call center in Brazil. We initiated operations in 2014 within the realm of digital marketing, gradually extending our support to clients in need of technical assistance in Brazil. Over time, we organically evolved into a comprehensive call center outsourcing company.
BrazilDesk is a call center located in Brazil, in the state of Rio de Janeiro, and our focus is to assist foreign companies with clients in Latin America.
If you require a bilingual or trilingual team, we’re here to assist. Our primary supported languages include Portuguese, Spanish, and English. Let us know your needs, and we’ll be glad to help!
Spanish Call Center
Answering Service in Spanish
Did you know there are 538 million Spanish speakers worldwide? The majority are in Mexico.
However, there are 22 countries where Spanish is a native language, including: Argentina, Bolivia, Chile, Colombia, Costa Rica, Cuba, El Salvador, Spain, Ecuador, Guatemala, Equatorial Guinea, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, the Dominican Republic, Uruguay, and Venezuela.
Here in Brazil, we also have many neighboring immigrants, not to mention Spain.
If your company is catering to this audience, it’s crucial to establish a clear, closer connection with them. By outsourcing Spanish-language support and services, you create this bond.
Must read: the advantages of outsourcing to Latin America.
Portuguese-speaking Call Center
Answering Service in Portuguese
When it comes to the Portuguese language, we have just over half the number of speakers compared to Spanish: 260 million.
Countries where Portuguese is a native language include: Angola, Brazil, Cape Verde, Guinea-Bissau, Equatorial Guinea, Mozambique, Portugal, Timor-Leste, and São Tomé and Príncipe.
The majority of Portuguese speakers are in Brazil, totaling an average of 214 million within the country alone.
Portuguese and Spanish are both Romance languages but are quite different. While a Brazilian with difficulties can understand some things in Spanish, an Argentine, for example, would hardly understand much in Portuguese if they’ve never been in contact with the language.
The approach to serving the Brazilian public needs to be more natural and organic, friendlier. Brazilians tend to be more interested in expressing themselves during a conversation than a European, for example.
Therefore, it’s essential to have a more customized service that understands the Brazilian audience, not to mention the presence of over 8 different accents in the country.
The Rio de Janeiro accent is considered the official accent of Brazil, according to the Federal Senate.
24/7 Call Center
A round-the-clock service providing continuous customer support and assistance, ensuring accessibility and responsiveness to address inquiries or issues at any hour, day, or night.
Technical Support
Expert assistance and guidance offered to resolve technical issues or challenges related to products, services, or systems. Technical support ensures proficient troubleshooting and problem-solving for customers or businesses.
Trilingual Agents
Highly skilled professionals fluent in three languages, proficiently catering to diverse linguistic needs. Trilingual agents adeptly communicate and provide support in multiple languages, enhancing customer experiences and ensuring effective communication across varied demographics.
Bilingual Call Center Outsourcing Services
We provide 24×7 customer services via chat, social, email and/or phone for Brazil and other Latin America countries.
Bilingual Customer Service Representative
A proficient communicator fluent in multiple languages, adept at tailoring support to diverse customers' needs, ensuring personalized assistance across language barriers.
Bilingual Call Center Agents
Trained professionals fluent in multiple languages, delivering exceptional customer service and a wide range of language support to meet diverse client needs.
Why Opt for a Bilingual Contact Center?
The BrazilDesk Advantage
Expanding your business outreach necessitates effective communication. BrazilDesk specializes in bridging linguistic gaps, offering proficient call center solutions in Portuguese, Spanish, and English.
Our proficiency in multilingual support enables your company to cater to diverse demographics, ensuring unparalleled customer satisfaction across continents.
At BrazilDesk, our forte lies in providing comprehensive call center services tailored to meet the individualized needs of your business.
- Industry Expertise: With extensive experience across sectors such as SaaS, tourism, products, and services, we understand the nuances of varied industries, ensuring adept support.
- Latin American Reach: Covering all countries in Latin America, we offer seamless support, leveraging our in-depth understanding of regional dynamics.
- Tri-Lingual Support: Fluent in Portuguese, Spanish, and English, our team guarantees smooth interactions, fostering stronger client relationships.
The benefits of having bilingual call center services are increasingly recognized due to the growing adoption of international digital services among Latin countries, such as apps, banks, and other services.
Offering customer support in different languages brings several advantages to companies aiming to improve customer satisfaction.
Ensures Loyalty
Multilingual call center services enable companies to effectively communicate with customers who speak languages other than English, which can help build trust and loyalty. Studies show that customers are more likely to recommend a company to others if they’ve had a positive experience with a call center agent in their native language.
Personalized Experience
Bilingual call center agents often provide a more personalized service as they can understand and respond to each client’s unique needs. This can lead to higher customer satisfaction and repeat business.
Improved Communication
Bilingual agents can ensure that the customer fully comprehends the conveyed information by speaking their native language. This enriched communication method reduces biases in the buyer-seller communication.
Diversity
Companies can demonstrate their commitment to diversity and inclusion through their customer service. Round-the-clock support services can help build a positive brand image and a solid reputation. This way, all customers feel heard and valued, regardless of their language or cultural background.
Empower Your Business with BrazilDesk
When it comes to outsourcing call center services, BrazilDesk emerges as the quintessential partner for a seamless customer service experience.
Unlock the potential of your business expansion by entrusting us to handle the intricacies of multilingual customer support.
F.A.Q
What are the differences between Brazilian Portuguese and European Portuguese?
Brazilian Portuguese and European Portuguese also differ. We can compare Brazil with American English and Portugal with Scottish English. A Portuguese person finds it easier to understand a Brazilian than vice versa.
This is because Portugal consumes more Brazilian media, such as dubbed materials, music, soap operas, and online content, while the reverse rarely happens.
A Brazilian and a Portuguese person can understand each other perfectly, but it’s more common to see a Brazilian asking the Portuguese speaker to slow down occasionally.
There are few differences between Brazilian Portuguese and Portuguese from Portugal.
Why outsource to a bilingual call center?
When your business reaches a point where providing customer service or technical support in another language becomes necessary, it signifies your company’s involvement in global expansion. Consequently, if you have a product or service that generates numerous inquiries, having a more dedicated call center is crucial. This approach brings consumers closer and aids your business in this expansion.
Every company aspires to scale its operations, and today, it’s feasible to do so across multiple territories. For instance, many SaaS companies maintain a lean team focusing on the product while outsourcing their back-office needs and customer support.
Having a qualified agent capable of covering one or more regions, depending on the language, is undoubtedly a necessity in today’s business world.
How can bilingual customer support benefit my company?
When you can concentrate more on the product or service and delegate repetitive tasks to others, you tend to streamline internal processes. Typically, a call center is engaged so that the company can focus more on business expansion and less on micromanagement.
Are BrazilDesk agents native speakers?
For Portuguese, we hire local agents, and for Spanish, we recruit local agents from other countries like Argentina and Venezuela. However, we also have bilingual and trilingual Brazilians.
What is Brazil's timezone?
Brazil’s standard time is Brasília: GMT-3, the same as Buenos Aires, Argentina.
We are two hours ahead of Florida and New York.
Where is BrazilDesk located in Brazil?
In Petrópolis, a city in the state of Rio de Janeiro.
Do you offer support agents in languages other than Portuguese, English, and Spanish?
Yes, it’s important to get in touch and communicate the specific language support you need.
Send Us a Message
Any Questions?
Or email us at hello@brazildesk.com
