F.A.Q

Services Offered

What services do you offer?

Our primary service is creating customer support teams in Brazil to serve your Brazilian or Latin American customers. We also assist with other Brazil-related demands. Check our services section for more details.

Do you offer telemarketing services?

No, we do not provide any sales-related services.

Do you offer administrative services?

Yes, both BPO and Back Office services. We understand that the more your company grows in Brazil, the more you need a dedicated team to fulfill various functions.

As it is an on-demand service, it is important to elaborate well on what you need and contact us.

Do you offer appointment setting services?

No.

If I only need your services in English, is that possible?

Yes! We can provide native Brazilian agents fluent in English.

It is a commonly requested option by companies from neighboring countries looking to reduce hiring costs.

Do you provide VOIP numbers or 0800 toll-free numbers?

We partner with a provider offering the best solutions for VOIP and 0800 toll-free numbers.

I am considering hiring people from Brazil. Do you handle the recruitment process?

Yes, we manage the recruitment process, selecting qualified Brazilian professionals to meet your business needs.

Technology

Do you have your own ticket management platform?

No, we do not have proprietary software for customer support. Most of our clients already have support teams and tools that they want to extend to Brazil or Latin America, so we learn various support tools to offer a customized solution. However, we have a great partner in Brazil with an affordable and efficient platform we can introduce to you. All tools and related expenses are covered by your company.

What technologies do you use?

We use advanced technologies and tools to provide seamless and efficient customer support, including CRM systems, ticketing software, and communication platforms.

Client and Service Scope

What types of clients do you not work with?

We prefer established companies that understand their needs.
We avoid clients who are merely curious about our services, companies with disorganized administration, or those seeking to outsource problems rather than form solid partnerships. We also avoid businesses focused solely on cost-cutting rather than quality, long-term collaborations.

What types of companies hire your services?

Most of our clients have specific needs in Brazil, often related to SaaS, gaming, healthcare, fintech, immigration, tourism, etc. Our services are customized to each client’s unique requirements.

How does the whole process of hiring your services work?

Initially, we will have several virtual meetings to discuss and align your expectations with our solutions. We will provide a commercial proposal with pricing and information for your review.

Once everything is agreed upon, we sign a temporary contract for 2 to 3 months to see how the partnership works in practice.
If everything goes well, we update the contract for a longer period.

What is the typical implementation timeline?

Implementation usually takes 2-4 weeks, depending on your needs and requirements. We may have a team ready to work for you immediately. We take time to understand your business, hire qualified agents, and ensure a smooth implementation process.

What is the minimum and maximum number of agents we can hire?

We don’t have a fixed number. Typically, 4 or 5 agents are ideal for business hour support, and 6 to 8 agents for 24/7 support. Depending on the time, we may have shared agents available if you only need one agent or require more flexible hours.

That’s why it’s important to contact us to align these points in the best way possible, right?

Cost and Benefits

What factors reduce or increase the price of your services?

The cost is influenced by factors such as the number of agents required, the complexity of services, and the languages supported.

What are the benefits and advantages of nearshoring to BrazilDesk?

There are many benefits to outsourcing call center services in Brazil with BrazilDesk.

Time zone: Since we are in the center of Latin America, our time zone is very similar to all the countries around us.

Also, since we are very close to the United States, depending on the state, we are only one hour apart, as is the case with New York and Rio de Janeiro.

Whole continent reach: Since we are talking about two main languages, Spanish and Portuguese, we have the ability to offer our services in all 20 countries of South America and to approximately 650 million people.

Cultural approach: With the advancement of artificial intelligence, humans are increasingly being sidelined, which is a serious problem since companies want and need to humanize themselves to sell their products and services.

When you have a dedicated team in a region that understands its culture, it becomes much easier to add value to your brand and your customer’s life in an honest and cautious way.

Cost reduction: By outsourcing call center services in Brazil, you will reduce your internal hiring costs by up to 40% or more, depending on where you are located.

Easy management: Brazil might not always be the target country for your business, so being able to outsource routine tasks like support and customer care is a way to avoid constant headaches and administrative problems.

After all, hiring people from other countries is not always an easy task, and an uninformed company can have serious legal problems within the country, so outsourcing makes things easier in many aspects.