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Customer Support Outsourcing Brazil
Discover all our dedicated services in Brazil
BrazilDesk is a Brazilian call center that primarily offers outsourced customer support services within the country.
If you represent a foreign company with potential growth in Brazil, we believe we are an excellent solution to take care of your customer service needs.
Our services cover various aspects of customer support, such as customer experience, product and service support, customer success, and much more.
Check out all the detailed information on this page for more.
Nearshore Customer
Services in Brazil
Customer Success Outsourcing
For when you need to retain and generate satisfaction in your customers
Our customer success outsourcing service differs from customer support, as the activities aim to ensure your customer continues using your service or product, buying more from you, and becoming a loyal customer of your brand.
It is a service entirely focused on customer relationship management, where strategies of approach, prompt service, and personalized interaction with the customer are paramount.
SaaS Customer Support Outsourcing
We help your application succeed!
The customer support service for Software as a Service (SaaS) companies has been increasingly sought after in recent years, mainly because SaaS companies are predominantly tech companies operating in a hybrid/remote mode.
Our role here is to understand everything about your application to provide your customer with the best support, being quick, highly technological, knowledgeable about market changes, and fully interactive.
CX Outsourcing Brazil
User experience as the focus
Customer Experience (CX) refers to a service that centralizes the customer, where every contact step with them is customized so that when they contact the support team, the agent communicates with the user as if they already know them, aware of their entire journey within the application or service you offer.
Our role here is to centralize your Brazilian customer so that they don’t realize they are consuming the services of an international company that is far away.
Multilingual Call Center Customer Support Service
Hola! Hello! Olá! Dedicated support in different languages.
Multilingual support is essential when you need a team to serve your customers throughout Latin America, using Portuguese for Brazil, Spanish for other LATAM countries, and English for internal communication between teams.
We offer trilingual agents, which allows you to streamline your team and feel a lighter impact on your budget.
Live Chat Support
For when support is at the speed of light!
For many companies, having live and immediate support is crucial, and besides voice support, chat support is a lifesaver for many businesses. Our chat support is humanized, avoiding all those issues that chatbot-generated support can cause.
Most companies with an application (SaaS) need this service, as do companies in the gaming, banking, and tourism sectors.
Portuguese Customer Service
Native agents speaking with natives!
Customer support in Portuguese is our initial proposal. Since we are in Brazil, we have a vast pool of talented workers to join the team.
Besides Brazil, we have Portugal and other African countries that have Portuguese as their native language, totaling an average of 260 million Portuguese speakers worldwide.
Spanish-Speaking Call Center Services
Dominate all of Latin America!
While we have 260 million Portuguese speakers worldwide, the number nearly doubles when we talk about Spanish speakers, totaling 538 million speakers. Most of these speakers are in Latin America, as well as in Spain and some other places around the globe.
Having a dedicated team in this language guarantees customized service for your customer.
Bilingual Call Center Services
Combine two languages and get more out of your support agents
Instead of having a team for one language and another for another language, why not use bilingual agents, whether in Portuguese and Spanish, Spanish and English, English and Portuguese, or Portuguese and English to expand your support?
That’s what we can do for you. Bilingual agents are a more economical way to extend your support team.
Outsourcing Community Management
Let us take care of your online community!
In the digital age, many companies accumulate followers on platforms like Telegram, online forums, online groups, and social networks.
Having someone to take care of every interaction and represent the brand is crucial to engage these users quickly and at the same time extensively. Contact us if you need dedicated support for your online community.
Technical Support Call Center Brazil
When you need something more specialized.
BrazilDesk offers technical support outsourcing services (L1/L2) to help your customers when it comes to technical issues.
Our team of specialists is equipped to handle a wide range of technical issues, ensuring that your customers receive high-quality support whenever they need it.
Customer Service For Gaming
We help the players to win!
This service is highly sought after by online gaming and casino (betting) companies that need fast support to interact with players, answer questions, and resolve technical and financial issues.
If you have a growing gaming platform, outsourcing dedicated player support is an excellent way to show you care about your customers and are there to help them.
We can assist you with a support team specialized in your platform.
VoIP and 0800 Phone Number in Brazil
Have your own number to receive calls in Brazil
Some companies need their number to receive calls in Brazil, and for this reason, BrazilDesk has collaborators who offer VoIP services – a virtual number where your customer is not charged when calling your office in Brazil or for support, depending on how your IVR is configured.
We can help you with all this customization, clarifying prices and functionalities.
In-App Customer Support BPO
Dedicated support service for app customers
If you are in the palm of your customer’s hand, it is massively important to have dedicated support for them in using the app.
With dedicated support for mobile applications, we can optimize the navigation, use, and understanding of your app by the user, ensuring precise and fast service.
This service combines other services seen here, such as BPO, SaaS customer support, and live chat, but the entire process can and should be customized according to your needs.
Send Us a Message
Any Questions?
Thank you for visiting our customer support services page in Brazil! Here we explain a little about each service so that you find exactly what you are looking for. If you are interested in discussing more about our services, please contact us through the form below. We will be happy to talk with you!
Complete the form below for a speedy response!
✉ Or just email us at
hello@brazildesk.com
