It Outsourcing In Brazil
Looking for reliable 24/7 IT support? BrazilDesk offers Tier 1 & Tier 2 outsourcing services in Brazil. Reduce costs and improve efficiency with our expert team.
Many companies choose to outsource IT services to Brazil for several reasons, including cost reduction, team augmentation, extended coverage hours, expansion into Latin America, and reduced bureaucratic processes.
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Cost Reduction
For companies in Europe, North America, and Oceania, offshore outsourcing of IT support teams is a common strategy to cut costs, as these operations can be performed entirely remotely.
24/7 Support and Night Shift Coverage
For companies in Australia and New Zealand, for example, when it is nighttime in their region, it is regular business hours in Brazil. Typically, the number of incidents during these hours is lower, making it financially unfeasible to hire in-house staff and pay night shift premiums for reduced workload.
Expansion into Latin America
Outsourcing to Brazil allows businesses to position themselves strategically in the Latin American market by offering support in the native language of their customers. This enhances the company’s global presence and provides easier access to customer support.
How We Can Help You?
24/7 or Flexible Support 🕒🌍📢
We can complement your support team by offering services in English, Portuguese, or Spanish.
Well-Defined SLAs 📜✅⚙️
If you already have an established volume of incidents, we can align with your SLA or help define one to ensure timely support for your customers.
Security & Compliance 🔐🛡️✅
We adhere to international compliance standards, including GDPR, and implement effective internal policies to align with your region’s compliance requirements.
Tier 1 & Tier 2 Support 🏆💡🔄
Our focus is on problem resolution, ensuring efficient handling of IT support inquiries.
About BrazilDesk
At BrazilDesk, we provide comprehensive IT outsourcing services in Brazil, helping businesses across South America and beyond to optimize their operations and reduce costs by up to 45%.
Our unique approach allows us to build and manage your IT team, coordinate with your company, or even conduct a thorough selection process to find the best candidates for your needs.
How to Set Up an IT Support Team in Brazil with BrazilDesk?
Contact Us – Let us know your needs and introduce your company. We’d be happy to schedule a video call to discuss your requirements.
Receive a Proposal – We will provide a commercial proposal detailing the scope of services, pricing, payment terms, guarantees, agent selection, onboarding, and more.
Contract Signing – You can opt for a temporary contract to evaluate our services over a few months.
Benefits of Nearshoring Technology to Brazil
Get the most from Mexican call centers!
Cost Efficiency
Outsourcing IT services to Brazil can save your company up to 35% on labor costs. BrazilDesk ensures you get the best value for your investment, without compromising on quality.
Skilled Workforce
Brazil’s education system produces highly skilled IT professionals, making it a hub for tech talent. The country has over 1.7 million professionals working in the IT sector, with numbers growing each year.
Time Zone Alignment
Brazil’s time zone is conveniently close to North America, facilitating real-time collaboration and communication between your team and our experts.
Cultural Compatibility
With a growing number of English and Spanish speakers, Brazilian IT professionals can seamlessly integrate into your business culture, ensuring smooth and effective communication.
Technological Advancements
Brazil is continually investing in technology and innovation, ensuring that its IT professionals are equipped with the latest skills and knowledge to drive your business forward.
F.A.Q
Any Questions?
Which tools do you use? 🛠️
We easily adapt to your preferred tools but are highly experienced with industry-leading solutions, such as:
Ticketing Systems: Zendesk, Freshdesk, ServiceNow, and similar platforms.
Internal Communication: Slack, Microsoft Teams, Lark, etc.
Remote Access: AnyDesk, TeamViewer.
CRM Systems: HubSpot, Zoho.
Telephony: We collaborate with multiple partners for VoIP and telephony solutions.
Do we need to pay for the tools and software used? 💳
Most likely, yes. Many of these platforms require a per-user or per-agent subscription, particularly telephony services, which often have variable costs. However, BrazilDesk actively seeks cost-effective solutions that can be tailored to your service needs.
What is your pricing model? 💲
We charge a fixed monthly fee per agent. However, if this model does not fit your business needs, contact us to discuss a customized pricing structure. More experienced agents cost slightly more—for example, a Tier 1 agent with a single language will be more affordable than a trilingual Tier 2 agent.
How do you define Tier 1 and Tier 2 support? 📑
| Level | Description | Responsibilities | Required Skills |
|---|---|---|---|
| Tier 1 (Basic Support) | First-level support for common issues. | Password resets, software installations, general inquiries, and escalation to Tier 2 if needed. | Communication skills, customer service, basic IT knowledge. |
| Tier 2 (Intermediate Support) | Handles more technical problems requiring deeper analysis. | Software errors, system failures, advanced remote support, server configurations, and basic network troubleshooting. | Advanced technical knowledge, log analysis, problem diagnosis. |
If an issue cannot be resolved at Tier 2, it is escalated to Tier 3 (specialists and engineers), which is beyond our current scope of services.
How do you ensure data security in remote teams? 🔒
With a remote team, it is essential to prevent data exposure or breaches. We follow strict security protocols to protect client data.
Security Best Practices 🛡️
VPN (Virtual Private Network): Secures internet connections (e.g., NordVPN Teams, OpenVPN).
Access Control: Enforces multi-factor authentication (MFA).
Activity Monitoring: Logs access and support activities.
Secure Workstations: Ensures up-to-date software and antivirus protection.
Virtualized Environment: Provides access via virtual machines (AWS Workspaces, Microsoft Azure Virtual Desktop).
BrazilDesk is committed to delivering reliable, secure, and cost-effective IT support solutions tailored to your business needs. 🚀
Contact Us!
If you need IT support services in Brazil and Latin America, contact us.
We’ll get back to you quickly!
or e-mail us at: hello@brazildesk.com
