IT Outsourcing in Brazil
& Help Desk
Are you looking for IT outsourcing services in Brazil? Great! BrazilDesk offers Help Desk Level 1 and 2 support teams for international companies, with efficiency and agility.
Many companies seek to outsource their IT needs to Brazil for different reasons, but mainly for cost reduction, team expansion for more efficient schedules, and multilingual support.
What do you need?
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Fast Response!
Cost Reduction
Outsourcing Help Desk professionals from Brazil is an efficient option for companies in other continents to cut costs and save by hiring from a location where labor is cheaper. There is also significant savings when it comes to employee costs that go beyond just a salary.
24/7 Help Desk in Brazil
Many companies need 24-hour support, such as those requiring a team for night or early morning shifts, and they believe it is more efficient to outsource this team rather than hiring in-house. It’s a great alternative to be able to serve your clients at any time of day.
Expansion into Latin America
Another recurring and interesting need is that by outsourcing IT services with BrazilDesk, we can build your team with agents who speak Spanish and Portuguese, allowing you to cover the entire continent and serve your clients in their native language
How We Can Help You
Support on Flexible Schedules
We assemble and manage a team to work on schedules that match your business, whether during business hours, at night, or 24/7.
Multilingual Team
We can build a team capable of assisting your clients in English, Portuguese, and Spanish.
Well-Defined SLAs
If you already have an established volume of incidents, we can align our team to ensure that response times are compatible and improved.
Security and Compliance
We comply with compliance standards, including GDPR, and implement internal policies that align with the requirements of your business and the region served.
Tier 1 and 2 Support
Experienced professionals to handle network and user administration at Levels 1 and 2, with escalation to Level 3 support.
About BrazilDesk
At BrazilDesk, we provide outsourcing services related to customer support for international companies in Brazil and South America.
With us, you can outsource IT support agents and save up to 45% with the team.
Our unique approach allows us to build and manage an efficient IT team at an affordable price to be an extension of your company in Brazil — whether to serve your clients in Latin America or in your own location.
Contact us to learn more about how we work, costs, and timelines.
Next Steps
1 – Contact us – Let us know what you need and tell us about your company. The more details you can provide, the better. That way, we can give you an immediate cost estimate and later schedule a call to discuss your requirements.
2 – Receive a Proposal – We will provide a commercial proposal detailing costs, service scope, payment methods, guarantees, and processes from start to finish. Think of this as a pre-contract.
3 – Hiring and Trial Period – To ensure everything flows smoothly, we define a contract together with your company that outlines all processes in detail, ensuring our obligations and your expectations are met.
We also offer a trial period to validate how the operation will work in practice.
Benefits of Outsourcing IT Services in Brazil
Get the most out of IT outsourcing
Cost Reduction
As already mentioned, IT outsourcing to Brazil can result in savings of up to 40%, depending on your location. It also helps avoid various bureaucracies involved in managing a team.
Skilled Workforce
The IT labor market in Brazil continues to grow due to government-driven incentives in this area. Being such a large country — almost a continent — Brazil has many skilled workers ready to work.
Efficient Time Zone
Brazilian business hours are similar to those in North America, making it great for companies looking to integrate multiple teams. For some companies in Europe, Oceania, or near Asia, it also becomes an interesting option, especially for covering night shifts.
Cultural Compatibility
With native Brazilian and Spanish-speaking agents, we can provide service with great cultural alignment, where your client feels closer to your company.
Fewer Headaches
To avoid legal bureaucratic procedures when hiring directly in Brazil, outsourcing is a great option! Avoid wasting time and money navigating legislation that is unfamiliar to many international companies. Our solution is almost plug-and-play — straightforward and customized for your business.
F.A.Q
Any Questions?
What is your pricing model? 💲
We charge a fixed monthly fee per agent. However, if this model does not fit your business needs, contact us to discuss a customized pricing structure. More experienced agents cost slightly more—for example, a Tier 1 agent with a single language will be more affordable than a trilingual Tier 2 agent.
How do you define Tier 1 and Tier 2 support? 📑
| Level | Description | Responsibilities | Required Skills |
|---|---|---|---|
| Tier 1 (Basic Support) | First-level support for common issues. | Password resets, software installations, general inquiries, and escalation to Tier 2 if needed. | Communication skills, customer service, basic IT knowledge. |
| Tier 2 (Intermediate Support) | Handles more technical problems requiring deeper analysis. | Software errors, system failures, advanced remote support, server configurations, and basic network troubleshooting. | Advanced technical knowledge, log analysis, problem diagnosis. |
If an issue cannot be resolved at Tier 2, it is escalated to Tier 3 (specialists and engineers), which is beyond our current scope of services.
How do you ensure data security in remote teams? 🔒
With a remote team, it is essential to prevent data exposure or breaches. We follow strict security protocols to protect client data.
Security Best Practices 🛡️
VPN (Virtual Private Network): Secures internet connections (e.g., NordVPN Teams, OpenVPN).
Access Control: Enforces multi-factor authentication (MFA).
Activity Monitoring: Logs access and support activities.
Secure Workstations: Ensures up-to-date software and antivirus protection.
Virtualized Environment: Provides access via virtual machines (AWS Workspaces, Microsoft Azure Virtual Desktop).
BrazilDesk is committed to delivering reliable, secure, and cost-effective IT support solutions tailored to your business needs. 🚀
If you need IT and Help Desk services in Brazil and Latin America, contact us.
We’ll get back to you quickly!
Fill up the form, or email us at: hello@brazildesk.com
