In-App Customer Support Outsourcing
Explore Our Dedicated Services for a Global Reach
In today’s digital era, delivering exceptional in-app customer support isn’t just an option — it’s a necessity.
For app-based businesses, seamless user assistance ensures higher retention rates, positive reviews, and customer loyalty.
BrazilDesk offers a tailored solution designed specifically for companies seeking reliable, multilingual support for their mobile applications:
- Multilingual In-App Customer Support
- 24/7 Real-Time User Assistance Across All Time Zones
- Dedicated Teams Aligned with Your Brand Voice
- Proactive Issue Resolution Before Problems Escalate
- Customized Support for Gaming, SaaS, and E-commerce Apps
- Seamless Feedback Reporting to Drive App Improvements
- Scalable Solutions for Businesses of Any Size
- Cost-Efficient Outsourcing with Global Coverage
- Custom services – on demand!
Get a Quote Today!
✉ Or just email us at
hello@brazildesk.com
What We Do
Real-Time User Assistance
Whether users face technical glitches, billing issues, or need guidance navigating your app, our agents are ready to assist.
In-app chat and email support options ensure fast and effective problem-solving.
Proactive User Engagement
Our team doesn’t just wait for users to reach out; we actively monitor and identify potential pain points, reaching out to resolve issues before they escalate.
Feedback Collection and Reporting
Every user interaction is an opportunity to gather insights. We provide detailed reports on customer feedback, helping you improve your app’s features and overall user experience.
Key Benefits of Outsourcing Your In-App Support
Global Reach
Our multilingual support ensures that users across the globe receive assistance in their preferred language. With expertise in English, Portuguese, and Spanish, we provide seamless support for international audiences, helping your app cater to a truly global user base.
Cost Efficiency
Building an internal support team is resource-intensive.
BrazilDesk offers a cost-effective alternative, scaling with yo
Focus on Growth
Let us handle the support while you focus on improving your app and growing your user base.
Live Chat Support
For when support is at the speed of light!
For many companies, having live and immediate support is crucial, and besides voice support, chat support is a lifesaver for many businesses. Our chat support is humanized, avoiding all those issues that chatbot-generated support can cause.
Most companies with an application (SaaS) need this service, as do companies in the gaming, banking, and tourism sectors.
Outsourcing Community Management
Let us take care of your online community!
In the digital age, many companies accumulate followers on platforms like Telegram, online forums, online groups, and social networks.
Having someone to take care of every interaction and represent the brand is crucial to engage these users quickly and at the same time extensively. Contact us if you need dedicated support for your online community.
Technical Support
When you need something more specialized.
BrazilDesk offers technical support outsourcing services (L1/L2) to help your customers when it comes to technical issues.
Our team of specialists is equipped to handle a wide range of technical issues, ensuring that your customers receive high-quality support whenever they need it.
How It Works
1 - Consultation and Onboarding
We start by understanding your app’s features, target audience, and support needs.
2 - Agents Training
Our team undergoes rigorous training to master your app’s functionalities and brand tone.
3 - Go Live
Once ready, our agents start providing exceptional in-app support, ensuring a smooth experience for your users.
Ready to elevate your in-app customer experience? Partner with BrazilDesk to deliver the fast, efficient, and friendly support your users deserve. Contact us now to schedule a consultation and learn how we can create a tailored solution for your app.
Let’s transform user challenges into brand loyalty, one interaction at a time. Reach out today to get your dedicated support team up and running in no time.
Send Us a Message
Any Questions?
