Player Support
Outsourcing Services
Outsource player support with BrazilDesk
With BrazilDesk, you can outsource support for players of your platform in three languages: English, Portuguese, and Spanish. Save with a dedicated team and gain more time by leaving all the support work to us.
Players look for, beyond quick answers, empathy, accuracy, and connection.
Whether mobile games, indies, MMOs, or social games, we team up with studios to create a unique experience for your players. 🕹🎮
Get a Quote Today!
Fast Response!
What Our Player Support Teams Handle
Multilingual Ticket & Chat Support
24/7 dedicated support in PT-BR, ES, and EN — customized to your game’s tone of voice, functional for your user.
Technical Assistance & Bug Reporting
We help players solve issues with device compatibility, bugs, login errors, and escalate more serious problems to your development team with clear documentation of the issue.
In-Game Moderation & Safety
More and more, it’s necessary to have human moderators to identify toxic and abusive behavior, fraud, cheating, and other issues.
Billing & Purchase Support
No more problems with payments, refunds, and purchase clarifications. The more transparent and agile your financial support is, the safer players will feel spending on your platform.
Player Education & Onboarding
We can help new players better understand your platform and introduce them in a way that builds loyalty and creates a long-term connection.
VIP & Community Engagement
Dedicated communication for players who are highlights on your platform. We align our support team with your marketing team for retention strategies.
Why Choose BrazilDesk for Game Support?
🗣 Native Portuguese speakers with English, and Spanish a team that will be able to serve a good percentage of players
🕹 Experience with mobile, console, PC, and web-based games
🔁 Flexible workflows: Zendesk, Freshdesk, Helpshift, Intercom, Discord, and more
🎯 100% tailored team, trained on your game — no shared agents, no bots, we use your company’s language
💰 Lower cost, higher quality — save with hiring and team management
⏱ Time-zone alignment with North America and Western Europe
📊 Weekly reports, KPIs, and player sentiment tracking included
With a dedicated outsourced team helping the players of your platform, your business will go further and faster. BrazilDesk aligns experience, good geolocation, and proficiency in three languages.
e-mail us at: hello@brazildesk.com
📍 Based in Rio de Janeiro. Supporting players worldwide.
