Customer Success and Customer Support can be easily confused. Even experienced companies sometimes struggle to pinpoint the differences between them. However, they are indeed distinct areas. While both concern the customer, it’s crucial to understand their specificities to comprehend when each is used and when one is more appropriate than the other. Let’s dissect these […]
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BrazilDesk is a Brazilian call center outsourcing company providing customer support across Brazil and Latin America for international companies expanding in the region.
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