Customer Experience Outsourcing in Brazil (CX)
Are you looking for customer experience outsourcing services in Brazil? Great! We are BrazilDesk, a company specialized in assisting international businesses with needs in Brazil or with the Portuguese language.
Outsource a customer support team focused on user experience in Brazil. We assemble the team according to your needs and manage everything for you.
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How does customer experience outsourcing in Brazil work?
The customer experience (CX) service goes beyond customer support. It involves handling the entire relationship journey between the brand and the customer, all in a strategic and personalized way aimed at excellence and customer retention.
It is an essential service for companies that need support provided by natives, something more human that will help build a relationship with the customer in Brazilian territory.
A great service for companies in the SaaS and technology sectors with global scaling. Ecommerce, health, logistics, marketplaces, etc.
Customer experience services in Brazil include:
Customer support
Initial assistance focused on resolving problems and incidents.
User onboarding
Especially when dealing with software as a service, where customers tend to have many questions.
Feedback analysis
Turning feedback and insights into reports for continuous improvement. Use of NPS and CSA tools.
Customer retention
Ensuring the customer stays with the company, feels delighted, and well treated.
Humanized service
Customer experience services rely much more on human understanding than on machines.
Bilingual agents
We provide bilingual agents for easy collaboration with your company’s team.
With a dedicated outsourced team enhancing your customers’ journey, your business will go further and faster. Fill up the form and let's talk!
or email us at: hello@brazildesk.com
