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Outsource BPO Customer Services in Brazil
Outsource a range of services from a Brazilian provider
Got your eye on Brazil, huh? It’s time to expand into this massive country and conquer a vast new market!
However, managing resources, people, and processes from afar can be complicated, especially when dealing with bureaucratic processes.
Brazil is a bureaucratic country for business, so it’s essential to join forces with those who can streamline numerous processes for your business. That’s where BrazilDesk comes in as your BPO provider and consultant in Brazil.
Get a Quote Today!
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hello@brazildesk.com
Why hire a BPO firm in Brazil?
Navigating new markets may seem easy, but anyone who has tried knows it’s always very different from what we’re used to: the laws, the processes, the deadlines, the contracts, and the business relationships.
Hiring a BPO firm in Brazil with qualified consultants is the best solution not only to cut costs immediately but also to avoid long-term charges due to poor decision-making.
BrazilDesk is a BPO company in Brazil that will help you enter the country smoothly, avoiding numerous potential problems.
Our BPO
Services in Brazil Are:
Customer Support
Our dedicated customer support team delivers personalized and efficient English, Portuguese and Spanish assistance to ensure global customer satisfaction.
With expertise across various platforms and channels (chat, email, phone, and social media), we resolve inquiries, address issues, and provide a humanized experience that strengthens the bond between your brand and your audience.
Back Office
There are many small and large things that are important to handle when talking about international companies with customers in Brazil, and we are here to help. Whether with routine administrative tasks, HR services, data entry, marketing, or other on-demand needs your company has.
Contact us to learn about our customized solutions for your business in Brazil.
Human Resources
If you need to hire people in Brazil, BrazilDesk can function as an outsourced HR that will search for candidates, administer tests, conduct interviews, and provide training, leaving them ready to work for your company. We can also assemble and manage your customer support team.
Help Desk - L1 and L2
Dedicated technical support 24/7
By collaborating with a Brazilian outsourcing company, you gain access to a range of services, such as Help Desk, where we offer L1 and L2 technical support, as well as support escalation for your technical team.
Administrative Support
When establishing yourself in a country like Brazil, various small administrative support needs often arise when one company represents another.
Brand Care
Don’t just have followers, but fans who like and interact with your content.
We take care of your brand in Brazil and can offer exclusive service packages so your brand can reap the benefits of outsourced brand care.
Technical Support
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Any Questions?
Doing business in other countries is always a challenge, and Brazil is no exception. The reality is that Brazil is still a somewhat bureaucratic country when it comes to business, and trying to navigate this from abroad without much local knowledge can lead to significant project delays, high costs, and unclear information.
By outsourcing some of the more complex activities in the country to a specialized Brazilian company, you save resources, maintain a presence in Brazil, and expand your operations as a local company.
If you find yourself needing this type of support and are seeking growth, a partnership with a company like BrazilDesk could be just what you need.
It’s simple! If you believe it’s time to have a dedicated team in Brazil, but with internal management functioning as an “extension” of your business, the best thing to do is talk to us.
We can train a team to operate during business hours or 24/7 to specifically serve your customers and users in Brazil. You hire our services on a monthly basis, pay a fixed amount per agent, and we manage the Brazil-dedicated project from within the country with native staff.
BrazilDesk is a company that helps international businesses with BPO processes in Brazil. As mentioned above, there are many advantages, starting with the reduced cost of this labor, a service tailored and dedicated to the Brazilian market. The timezone alignment and cultural factors naturally bring your support agents closer to your customers, resulting in the conversion of new clients in Brazil.
To know more about the benefits, read: 8 Benefits of Outsourcing Call Center Services to Brazil.
Yes! SaaS companies often need support teams and other dedicated services that are well-aligned with their applications. If your software-as-a-service business requires a qualified team in Brazil, it would be a good idea to get in touch with us. We would love to learn more about your software.
Outsourcing live chat is common for companies that need more effective, immediate, and dedicated support in specific regions. Many online gaming companies, for example, benefit from this outsourcing, as do companies with the majority of their operations online.
By outsourcing live chat services, these companies can focus more on their core business and delegate these smaller tasks to a dedicated team.
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✉ Or just email us at
hello@brazildesk.com
