Outsource customer service for Shopify
BrazilDesk is a company based in Rio de Janeiro that offers outsourced customer support services at great prices, with excellent English, a second or third language such as Spanish and Portuguese, and high-quality support. Contact us and learn more.
Why outsource?
Online stores built on Shopify usually have very repetitive customer service processes, such as ticket management, product usage explanations, product returns and refunds, and responses to frequently asked questions.
Any type of repetitive process is worth outsourcing if you can get better pricing than hiring internally or if you need customized services. That’s where BrazilDesk comes into play.
Why outsource from a call center in Brazil?
Brazil has a time zone very close to North America, being only a 2-hour difference compared to Florida and New York, for example, unlike the Philippines, which is often an outsourcing option.
In Brazil, we have professionals with excellent English and a friendly and responsible approach, which ensures fast acceptance from your customers. In addition, we have professionals who already have experience with Shopify support, using tools like Zendesk or Gorgias.
Costs
Outsourcing with us guarantees a reduction of at least 30% in operational costs, or even more.
Shopify customer support outsourcing services
Outsourced customer support team for Shopify
If your ecommerce is growing rapidly, having a ready-to-go support team is where you should invest. We provide a carefully selected team to support your customers, along with a Team Manager to take care of this team.
Shopify email and ticket support outsourcing
Many ecommerce stores generate a large volume of emails every day with customer questions, and this can be overloading your team. By outsourcing a dedicated support team for your Shopify store’s customers, you ensure that all emails from your online store are answered promptly, increasing customer satisfaction and ensuring KPIs are met.
BrazilDesk: customer support solution for Shopify stores
Contact us and let’s talk about your needs. Our agents will be trained to support your Shopify store’s customers, you will save money with outsourcing, and your customers will come back to buy from you more often.
